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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

307 Reviews Write a Review

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Awards & Recognition

Google Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 82

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Phishing Resistance MFA

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Integration APIs

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

SAMUEL N.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product to use

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator has a very powerful/strong security,it protect other softwares to be accessible without the owners concert

What is your favorite aspect of this product?

As a user who uses the software for Binance as to protect my finances ,I will say it has the best features ,easy to use ,it's also free , Authenticate very easy

What do you dislike most about this product?

Customer service support is very poor ,but they get it done once they respond

What recommendations would you give to someone considering this product?

To download the Google Authenticator to protect your phones from anything that requires your authorization ,you will receive a code and know we're they are trying to access your account

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Eden U.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use!

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Its offline functionality, its free nature, its security and safety, and the fact that it’s widely compatible and easy to use

What is your favorite aspect of this product?

Its offline compatibility

What do you dislike most about this product?

Absolutely nothing

What recommendations would you give to someone considering this product?

Back up your recovery codes

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Sarwat F.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2026

Simple and fabulous software !

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

One can access their accounts from any device even if their primary device is lost due to google account.

What is your favorite aspect of this product?

Its easy to use and understandable. One can easily switch to a new phone without any hassle.

What do you dislike most about this product?

It is very important to remember the password for 2 factor authentication otherwise recovery can sometimes be painful

What recommendations would you give to someone considering this product?

Its a good tool to protect one's data so I would recommend everyone to give it a try.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

How We Deliver

Events

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Email Authentication Ability to send a verification link or code via email.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

SAMUEL N.

Fantastic product to use

Likeliness to Recommend

Pros

Eden U.

Easy to use!

Likeliness to Recommend

Pros

Sarwat F.

Simple and fabulous software !

Likeliness to Recommend

Pros

Most Popular Google Authenticator Comparisons

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Feature Ratings

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Phishing Resistance MFA

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support