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Google Authenticator Logo Award Winner Product Badge
Google

Google Authenticator

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Authenticator
8.9 /10

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details


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Awards & Recognition

Google Authenticator won the following awards in the Multi-Factor Authentication category

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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative
2% Neutral
96% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Feature Ratings

Average 82

Multi-Device Protection

86

OTP Authentication

85

Email Authentication

85

Soft Token Authentication

83

Authentication Assurance Level (AAL)

83

Biometrics Authentication

83

Role-Based Multi-Factor Authentication

82

Phishing Resistance MFA

81

Adaptive Authentication (Risk-based)

81

Browser Push Notifications

81

Role and User Management

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

84

Ease of Data Integration

82

Breadth of Features

82

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Google Authenticator Reviews

Abhay C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Dependable security that may be improved.

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator is notable for its dependability and ease of use. Because it's easy to use and set up, a variety of users can utilize it. Its offline capability also guarantees that users can produce codes even in the absence of an online connection, which is a useful feature in many situations. For many consumers, Google's security reputation also offers an extra layer of trust. Though it's a good choice, it might not have all the cutting-edge capabilities included in other authentication apps.

What do you dislike most about this product?

I wish Google Authenticator included a sync and backup function to avoid account lockouts from lost or stolen devices. Its interface might also benefit from a visual makeover, which would improve the user experience overall. Its dependability is nevertheless a major asset for account security in spite of these flaws.

What recommendations would you give to someone considering this product?

I would advise anyone thinking about using Google Authenticator to set it up as an additional security measure for their account. In the event that your device is lost, be sure to store backup codes in a safe place. Although it's a solid choice, if you need more sophisticated features like backup and syncing capabilities, look into other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Piyush S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Best Secure and User-friendly Authenticator

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

The sense of Security, It protects from the illegal access and mis use of the data. Easy to handle multiple Gmail accounts using the single app. It is very secure, reliable and robust solution. Integration is seamless and fast. OTP based or two way authentication saved time.

What is your favorite aspect of this product?

Very easy to setup for different platforms like gmail , github , crypto trading services , icloud and many social platforms . It provides a real time otp on app which can be easily copied by tapping and pasting where otp needed making it more secure and also saving time by not waiting for old time like in sms or mail.

What do you dislike most about this product?

Limited backup options and code management time.

What recommendations would you give to someone considering this product?

If you're considering Google Authenticator, I'd suggest giving it a try for its simplicity and Google's reliability in security. Just remember to set it up on multiple devices for backup, so you're never locked out of your accounts unexpectedly.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Md F.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

No need to worried about your security now.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Among other 2FA apps that I’ve tried in the past, Google Authenticator is simply the best. It’s neat, simple and it just works—plus being from Google means that you know it’s legitimate.

What is your favorite aspect of this product?

Configuring this thing was a walk in the park! In all seriousness, I now treat it as a Fort Knox for my online accounts. No more worries about hackers getting their paws on my stuff.

What do you dislike most about this product?

However, to be completely honest, sometimes it gets a little inconvenient since I have to pull out my phone every time I need to log in somewhere.

What recommendations would you give to someone considering this product?

If there is anything at all sacred in terms of your safety with anything related to the internet or computers then go grab yourself one of these bad boys right now. And don’t worry about cost because this little guy is completely free to use and could end up saving you from a whole world worth of hurt later on down the line so why not take advantage while it lasts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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