What is Google Authenticator?
Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Authenticator?
Pros
- Reliable
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
Email Authentication
OTP Authentication
Browser Push Notifications
Biometrics Authentication
Role-Based Multi-Factor Authentication
Hard Token Authentication
Integration APIs
Dashboards, Analytics and Reporting
Role and User Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Google Authenticator Reviews
Phillippe A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2023
Les fonctionnalités sont efficaces
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
Ça me permet de sécuriser mes comptes sur les plateformes que j'utilise
What is your favorite aspect of this product?
L'aspect sécurité
What do you dislike most about this product?
Pratiquement pas de remarques négatives pour le moment
What recommendations would you give to someone considering this product?
Faire usage de cette application pour sécuriser ces comptes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Analy A.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2023
Easy to use, sends push notifications fastest
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
It is easy to use and you can use it for many different sites which makes it very useful.
What is your favorite aspect of this product?
No need to use many different authenticators because Google Authenticator allows to use very many different sites.
What do you dislike most about this product?
I had a difficulty adding a new site to the app, I had to use IT help, but got it fixed eventually.
What recommendations would you give to someone considering this product?
Use it if you have many different sites that need authentication. Definitely adds security.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Fair
Adam F.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2023
The best and most accessible 2FA app available
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
The ability to store backup access codes in a Google user account is a fantastic addition for additional security.
What is your favorite aspect of this product?
Google Authenticator is great! I like the clean and simple user interface. The steps to add additional accounts are easy and if you have a large volume of connected profiles, the Search bar at the top will help to locate the right codes. A cool option is to synchronise your Google Authenticator app with your Google account. Rolled out earlier in 2023, users can save backup one-time codes to your Google account - handy if you've lost your mobile phone or telephone number.
What do you dislike most about this product?
There is nothing that I dislike about Google Authenticator.
What recommendations would you give to someone considering this product?
I encourage everybody to sync their Google Authenticator app with a Google user account. As one-time codes were historically stored on a single device, if that phone or tablet were lost or replaced, the user would have challenges logging into services that had 2FA set-up e.g., social media profiles. The new option to store backup codes in a Google user account means that in the unlikely scenario that a phone was stolen or damaged, users still have a way to regain access to all of their personal and professional accounts.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Commodity Features
