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Google

Google Authenticator

Composite Score

8.9 /10

CX Score

9.3 /10

307 Reviews Write a Review

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details

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Awards & Recognition

Google Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 82

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Phishing Resistance MFA

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Integration APIs

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Authenticator Reviews

Joe C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Google authenticator secures

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google authenticator setup is effortless and mobile application is easy to control.

What is your favorite aspect of this product?

It's never provides wrong OTP code.

What do you dislike most about this product?

It doesn't have a window or Mac application.

What recommendations would you give to someone considering this product?

Mostly it secures payment platform

Pros

Helps Innovate
Performance Enhancing
Transparent
Continually Improving Product

Agnoor G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Authenticator app

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

1.) Very secured , easy to establish and using this product. 2) Supported almost in every environment , and in every place. 3) Proper back up option is available on app in case of lost phones , perfectly linked to our google id.

What is your favorite aspect of this product?

You can separately using this authenticator based on your personal and professional needs. It uses different emails for that.

What do you dislike most about this product?

Too much battery consuming application. If backup is not there it;s really a mess if you device got lost and too much inconvienience as well! Autofill option is not there.

What recommendations would you give to someone considering this product?

SImple and sorted authenticator if things goes correctly.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Siva Sankar C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use and take backup as well

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Easily we can use and it will support backup and multiple devices

What is your favorite aspect of this product?

simple and offline functionality

What do you dislike most about this product?

sometimes multiple devices login may give security concerns

What recommendations would you give to someone considering this product?

If you need offline functionality and multi-devices login and backup its very very good in this area

Pros

Trustworthy
Saves Time
Security Protects
Reliable

How We Deliver

Events

Google Authenticator

What is Google Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Google Authenticator Ratings

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Email Authentication Ability to send a verification link or code via email.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Authenticator Reviews

Joe C.

Google authenticator secures

Likeliness to Recommend

Pros

Agnoor G.

Authenticator app

Likeliness to Recommend

Pros

Siva Sankar C.

Easy to use and take backup as well

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Multi-Device Protection

OTP Authentication

Email Authentication

Soft Token Authentication

Biometrics Authentication

Authentication Assurance Level (AAL)

Phishing Resistance MFA

Role-Based Multi-Factor Authentication

Adaptive Authentication (Risk-based)

Browser Push Notifications

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support