What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Ana Maria V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
easy, strategic, and intelligent platform.
Likeliness to Recommend
What differentiates Gong from other similar products?
Intelligence and practice platform to uncover common practices.
What is your favorite aspect of this product?
Recommendation, record and transcription.
What do you dislike most about this product?
Translation to other languages like Spanish
What recommendations would you give to someone considering this product?
Strategic services for sales teams, but need to encourage the growth mindset and continuous evaluation, with the team before to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Olivia A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, easy to see the value in the tool!
Likeliness to Recommend
What differentiates Gong from other similar products?
I have not used products similar to Gong, but use other tools that provide efficiencies and feel that it was extremely easy for me to see the immediate value in the tool. It helped me in ways that I didnt know I needed and now, I can't really imagine having calls without Gong.
What is your favorite aspect of this product?
I appreciate that Gong notices things that I wouldn't such as words that I say too often, the amount that I speak vs. the other person on the call and more. It has allowed me to improve these conversations in ways I didn't know I needed to.
What do you dislike most about this product?
I don't have specific dislikes at the moment.
What recommendations would you give to someone considering this product?
Gong allows you to stay in the moment during every call you have. Before Gong, I would furiously type notes during a meeting - sometimes they would get lost in my inbox, sometimes I would miss certain portions of the conversation, and sometimes taking notes would prevent me from coming up with a thoughtful response to client questions. Now, I am able to be fully present during my calls, better support my clients, and never miss anything in my calls.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Tina Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
A must-have for product marketing
Likeliness to Recommend
What differentiates Gong from other similar products?
The way Gong provides product marketers access to customers is a game-changer
What is your favorite aspect of this product?
The search feature is so immensely helpful. Users can search for keywords through all call transcripts, then see exactly where in the call that keyword was mentioned
What do you dislike most about this product?
Sometimes the audio transcription is off, but not enough that it distracts from the gist of the convo
What recommendations would you give to someone considering this product?
Absolutely get and use this product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
