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GetResponse

GetResponse

Composite Score
8.5 /10
CX Score
8.7 /10
Category
GetResponse
8.5 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
3% Neutral
96% Positive

Pros

  • Unique Features
  • Inspires Innovation
  • Altruistic
  • Client Friendly Policies

Feature Ratings

Average 85

Auto-Responders

90

Campaign Management

87

Dynamic Content

86

Email Templates

86

Segmentation

85

Surveys and Polling

85

A/B Testing

85

Sales Intelligence & Conversion Rates

84

Content Authoring

84

Basic Reporting and Analytics

84

Email Delivery

84

Vendor Capability Ratings

Average 86

Breadth of Features

90

Usability and Intuitiveness

88

Quality of Features

88

Vendor Support

87

Ease of Customization

87

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of Implementation

85

Ease of IT Administration

82

Ease of Data Integration

80

GetResponse Reviews

Chris M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy-to-Use Email Marketing Platform

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Compared to other platforms I explored, this one is by far the most flexible regarding email marketing. When I have a technical query, the GR support staff is often quick to respond and clearly knows the solution. In addition, they have released a plan called forever free, on which you can use all of the premium features for free for the first 30 days.

What is your favorite aspect of this product?

The user interface of Getresponse, in my view, is one of its most vital points. The system can be expanded when more sophisticated automation, webinars, and funnels are required. I can create a mobile-friendly landing page for my next email marketing campaign in no time flat. It also has reasonable prices and fast, friendly live chat assistance. I can also tailor our campaign-related email data and distribute it to numerous recipients.

What do you dislike most about this product?

Learning how to click on the side of a website's name to go to a different page requires some practice. I had issues with the email marketing setup in GetResponse. Because there is no way to host advertisements or integrate with Google Adsense, my flexibility is significantly constrained. While I like using the new website creator, I am disappointed that a full-fledged blog feature is not included.

What recommendations would you give to someone considering this product?

Plan your spending carefully. While GetResponse does offer a cheaper plan, the lack of robust automation in that email service makes it difficult, if not impossible, to construct a practical email campaign. It's simple to learn. I can find information about email marketing and sales funnels at GR University. The prices are also quite reasonable.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Caring

Joel O.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Gets The Job Done Excellently

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

GetRespon autorespoder is top-notch almost taking the place of a secretary.

What is your favorite aspect of this product?

The survey builder is easy to use by the creator. On the hand, recipients of surveys find the surveys easy to respond to.

What do you dislike most about this product?

GetResponse general user interface is a delight to navigate. The fonts and colours are just right.

What recommendations would you give to someone considering this product?

GetResponse simply put in value for money. It gets the job done.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Horst M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

GetResponse meets all of my requirements!

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

In my perspective, GetResponse is easy to use. Whenever I have an issue, I can easily get help and instant help by utilizing "chat 24/7." Client service representatives are responsive and educated. It manages my autoresponder sequence, and I appreciate that it tells me who isn't reading emails, then we can delete them. The API integrates with my Rebel subscription software. Due to the obvious Notes area, I could also utilize it as a rudimentary CRM to see where they joined up as well as which emails, they read and responded to. The reports section is very beneficial.

What is your favorite aspect of this product?

I have been a Get Response user for at least one year, and I initially liked its services. Because I planned to establish two websites, the announcement of a new website designer piqued my curiosity even more. If I were to provide any pros, they feature a lot of valuable options, albeit obtaining them could be difficult because they log you out each time you go through the Assets library. That being stated, you may begin by including Get Response lead hooks in your campaigns. Using click monitoring and e-commerce synchronizing, I'm able to maintain regular connections with my customers.

What do you dislike most about this product?

Sadly, Get Response has limitations for online marketers. Also, no connectivity with Google AdSense or another way to serve advertisements, therefore my options are very limited. This wouldn't sound right to devote the effort required to construct a website if it couldn't be monetized. I then ran into issues using Get Response's email campaigns configuration. Composing a basic email series got progressively complicated, and their economy package's automated tools were nearly useless. Unfortunately, these two facts were opposed to my needs.

What recommendations would you give to someone considering this product?

GetResponse is among the most effective autoresponder platforms on the market. The cost is also quite reasonable. GetResponse's finest feature is the rapid responding time from their customer service team through Chat 24/7. This is quite helpful to me since I am completely new to email marketing.

Pros

  • Efficient Service
  • Reliable
  • Performance Enhancing
  • Trustworthy

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