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GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Simone S.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Changed the way of our communication

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a full-service marketing automation tool. GetResponse provided far more value than others. Email marketing is provided, and no SMTP accounts are required It also offers everything we'd expect from a high-level email platform. GetResponse's fundamental function performs admirably.

What is your favorite aspect of this product?

GetResponse is simple to use since it provides training tutorials and assistance to guide us through the challenging initial email campaign setup. GetResponse is simple to use and offers a lovely UI that improves the customer experience. GetResponse's mail template is also excellent that gives agility to our work. We found the email generation procedure to be simple to grasp and use.

What do you dislike most about this product?

The major disadvantage is that there is no telephone help. Since there is a live chat facility, it is often easier to fix a problem over the phone rather than through live chat. The one thing I don't like is that GetResponse does not offer email automation customization in the basic paid plan.

What recommendations would you give to someone considering this product?

GetResponse provides a connection for the basic salesforce lightning professional platform if you're seeking customer relationship management (CRM) tools. I'm a relatively new affiliate marketer, and GetResponse is my first autoresponder. Whenever I have an issue, I can easily get help and instant assistance. The application is quite sophisticated, with several choices for configuring and evaluating e-mail campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Kgaugelo Shakira M.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Get quick Response with Getresponse!

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GR's tech support team answer questions quickly and with expertise. They are such a knowledgeable team

What is your favorite aspect of this product?

This tool is easy to navigate, it has creative and good looking templates and it's simple to track data. The prices are competitive. For advanced automations or webinars and advanced funnels you can just upgrade. The interface is user-friendly, the dashboard is helpful and understandable.

What do you dislike most about this product?

The funnel-building tools should be enhanced. The landing page builder has some issues

What recommendations would you give to someone considering this product?

GetResponse has a support team that has a quick response time via Chat 24/7. This is highly beneficial to the novices in email marketing. The pricing is competitive and they offer a free trial.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zarah H.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is a great tool as it's a comprehensive software handling both email marketing and email automation

What is your favorite aspect of this product?

Using GetResponse is straightforward The software is cost effective The software makes email marketing easy and comes with marketing automation features.

What do you dislike most about this product?

Nothing to complain about as GetResponse has been very effective

What recommendations would you give to someone considering this product?

For business marketing and email marketing, I recommend GetResponse. It's not only affordable but also easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

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