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GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Horst M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

GetResponse meets all of my requirements!

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

In my perspective, GetResponse is easy to use. Whenever I have an issue, I can easily get help and instant help by utilizing "chat 24/7." Client service representatives are responsive and educated. It manages my autoresponder sequence, and I appreciate that it tells me who isn't reading emails, then we can delete them. The API integrates with my Rebel subscription software. Due to the obvious Notes area, I could also utilize it as a rudimentary CRM to see where they joined up as well as which emails, they read and responded to. The reports section is very beneficial.

What is your favorite aspect of this product?

I have been a Get Response user for at least one year, and I initially liked its services. Because I planned to establish two websites, the announcement of a new website designer piqued my curiosity even more. If I were to provide any pros, they feature a lot of valuable options, albeit obtaining them could be difficult because they log you out each time you go through the Assets library. That being stated, you may begin by including Get Response lead hooks in your campaigns. Using click monitoring and e-commerce synchronizing, I'm able to maintain regular connections with my customers.

What do you dislike most about this product?

Sadly, Get Response has limitations for online marketers. Also, no connectivity with Google AdSense or another way to serve advertisements, therefore my options are very limited. This wouldn't sound right to devote the effort required to construct a website if it couldn't be monetized. I then ran into issues using Get Response's email campaigns configuration. Composing a basic email series got progressively complicated, and their economy package's automated tools were nearly useless. Unfortunately, these two facts were opposed to my needs.

What recommendations would you give to someone considering this product?

GetResponse is among the most effective autoresponder platforms on the market. The cost is also quite reasonable. GetResponse's finest feature is the rapid responding time from their customer service team through Chat 24/7. This is quite helpful to me since I am completely new to email marketing.

Pros

  • Efficient Service
  • Reliable
  • Performance Enhancing
  • Trustworthy

Joel O.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Gets The Job Done Excellently

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

GetRespon autorespoder is top-notch almost taking the place of a secretary.

What is your favorite aspect of this product?

The survey builder is easy to use by the creator. On the hand, recipients of surveys find the surveys easy to respond to.

What do you dislike most about this product?

GetResponse general user interface is a delight to navigate. The fonts and colours are just right.

What recommendations would you give to someone considering this product?

GetResponse simply put in value for money. It gets the job done.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Stephen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Never regret our decision

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

I like how user-friendly the UI is. Since it is so popular, there are several documents outlining how to connect it with various companies or platforms. It's wonderful that I can modify it using drag and drop. So far, I have everything I need to develop a beautiful website and have fun doing it.

What is your favorite aspect of this product?

Email marketing was and continues to be one of the most crucial and fundamental marketing strategies in every organization or sector. GetResponse automates all of my internet company assets on a single platform. It saves me a lot of time and money to buy various pieces of applications only to put them together. GetResponse combines all of the tools I need to build my internet business into a single platform.

What do you dislike most about this product?

One area, where GetResponse might improve, is in the products with which it integrates. They have been attempting to expand the list, but we believe more effort is required in this area. Their drag-and-drop editor is badly designed.

What recommendations would you give to someone considering this product?

GetResponse is the ideal solution for you; if you are searching for a solution to generate money online, develop lists, or grow your business, whether it is eCommerce or any other type of business. GetResponse is a robust email marketing platform with intelligent automation tools. Campaign creation is also a breeze. GetResponse assists you at every step of the journey.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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