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GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Sullivan D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient drag and drop features

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

It manages my autoresponder series, and I adore that it alerts me to email recipients who are not opening them so we can delete them. The UI of GetResponse was also user-friendly and enables us to use it with a high level of confidence. It totally puts a positive impact on our business.

What is your favorite aspect of this product?

GetResponse was an unpredictable tool for me that appeals to me through its performance and well-performing features. I like it because we can be scaled up whenever I need complex automation, webinars, and advanced funnels, in addition, the interface is user-friendly and the dashboard is useful for understanding what's happening. Additionally, it is cost-conscious and offers prompt, efficient chat service.

What do you dislike most about this product?

The only thing I don't like is that GetResponse doesn't offer email automation customization even in the basic paid plan, users must choose the plus plan in order to access this feature. It's a little disappointing that I can't add our own unique fonts.

What recommendations would you give to someone considering this product?

I chose it due to its bundle of unique features. Now my only all-in-one platform is GetResponse. I believe GetResponse is the perfect platform for you if you're searching for an all-in-one tool to develop lists, generate money online, or expand your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Jessica M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Fantastic support and a well-designed interface

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Getresponse has evolved from just another email marketing platform to offering its customers a whole sales funnel in their inbox. It provides several options for automating your email communications. The pricing is reasonable, and I can acquire all the necessary functionality without breaking the bank. Landing page creation is a breeze with the intuitive drag-and-drop interface.

What is your favorite aspect of this product?

The platform's ease of use and wide array of helpful tools (including automation, transactional emails, a landing page creator, a pop-up creator, and advanced list segmentation) have won me. I appreciate how, even at the cheapest plan, I can receive access to everything I need to launch my funnel. Using GetResponse, it's simple to design and send out email marketing campaigns to my clients.

What do you dislike most about this product?

Constructing a page optimized for conversions can be challenging when using the landing page builder. The automation features for their minimum price plan were inadequate, and even creating a simple email sequence had become a chore. Also, my dissatisfaction with the service department's reaction to my complaint is another matter. I wish the landing page creation features weren't so clumsy and picky.

What recommendations would you give to someone considering this product?

Consider GetResponse exceptionally carefully if you own a small business or are a solopreneur in which every minute spent on marketing and administration is crucial. Since I am clueless when it comes to email marketing, this is quite helpful to me. When it comes to autoresponder services, GetResponse is among the best options out there. The speed with which GetResponse's chat support staff answers questions is one of the service's most vital features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Chris M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy-to-Use Email Marketing Platform

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

Compared to other platforms I explored, this one is by far the most flexible regarding email marketing. When I have a technical query, the GR support staff is often quick to respond and clearly knows the solution. In addition, they have released a plan called forever free, on which you can use all of the premium features for free for the first 30 days.

What is your favorite aspect of this product?

The user interface of Getresponse, in my view, is one of its most vital points. The system can be expanded when more sophisticated automation, webinars, and funnels are required. I can create a mobile-friendly landing page for my next email marketing campaign in no time flat. It also has reasonable prices and fast, friendly live chat assistance. I can also tailor our campaign-related email data and distribute it to numerous recipients.

What do you dislike most about this product?

Learning how to click on the side of a website's name to go to a different page requires some practice. I had issues with the email marketing setup in GetResponse. Because there is no way to host advertisements or integrate with Google Adsense, my flexibility is significantly constrained. While I like using the new website creator, I am disappointed that a full-fledged blog feature is not included.

What recommendations would you give to someone considering this product?

Plan your spending carefully. While GetResponse does offer a cheaper plan, the lack of robust automation in that email service makes it difficult, if not impossible, to construct a practical email campaign. It's simple to learn. I can find information about email marketing and sales funnels at GR University. The prices are also quite reasonable.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Caring

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