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GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Jakub Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

It boosted our lead generation

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

Speed is a factor that cannot be ignored because it influences performance, and there is room for improvement. It would be nice if landing pages loaded more speedily. The landing page is a fantastic feature but the UI and notably speed let it down a little. Although other tools also offer automation, they are typically less robust or user-friendly. The marketing automation options offered by GetResponse are the main features that are worthy of consideration. Apart from that, GetResponse exceeds its competitors in terms of affordability, customization, and flexibility. Our interest was definitely sparked enough by its pricing.

What is your favorite aspect of this product?

Its landing pages, which are particularly noteworthy because they are a part of the conversion funnel, are the things I want to highlight first. This product is quite effective at handling lead generation and also functions as an online store that accepts payments. Using its automation features we can readily create sophisticated automated campaigns depending on events/triggers like sales or even geography.

What do you dislike most about this product?

The drawback of this tool is that it forces us to create unique landing pages if we want to use it on a smartphone. However, in certain circumstances, this is a useful feature because it allows us to quickly and simply hide the portions of our landing pages that we don't want customers to see. But doing so entails a complicated procedure.

What recommendations would you give to someone considering this product?

No matter how complex your requirements are, the GetResponse marketing tool has a lot of flexibility, so setting it up yourself will allow you to take advantage of its features more comprehensively than calling tech help, even if GetResponse always provides prompt and satisfactory support.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Frances C.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Really cool for automating email marketing

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

We had already been in touch with their tech support to inquire whether they would allow us to deeply change the templates they currently had accessible, and they informed us that deep templates with more editing options would soon be widely available to help us more effectively with e-mail marketing activities. The thing that I found most surprising about the GetResponse platform is that it keeps its own interface incredibly clearer so that users can exploit its capabilities fully and efficiently. This is its unique feature and it enables people to use it easily without needing to explore it to its depth.

What is your favorite aspect of this product?

GetResponse does outperform most other email marketing solutions we have used before in terms of feature richness. We have all the tools necessary to automate email marketing chores and produce more interesting emails. This simple yet effective marketing system offers configurable landing pages, advanced automation, a variety of pre-built templates and patterns, and reporting tools.

What do you dislike most about this product?

Despite being a really great tool that outperforms its competitors and provides affordable plans, unfortunately, there are a few issues with the landing page builder that should be considered. First off, the UI is not very user-friendly; in fact, it is quite clumsy. Then, we must create separate landing page designs for mobile and desktop, which is a complete waste of our valuable time.

What recommendations would you give to someone considering this product?

GetResponse is a viable solution for all sales and marketing teams, small and large, delivering a much more convenient platform with a lot of opportunities to improve their leads. GetResponse is a smart alternative because it is an all-in-one solution that offers CRM features in addition to marketing tools, keeping the cost reasonable to meet the demands of any business.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Vincenzo S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Incredibly flexible e-mail marketing tool

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

It is not just one factor that makes GetResponse useful and user-friendly; rather, unlike competitors, it has a robust set of features and superior performance attributes that set it apart from them, which is why our entire team loves this system. This all-inclusive email marketing tool allowed us to build and send very interactive campaigns.

What is your favorite aspect of this product?

Because of its simplicity and flexibility of being tweaked to situations we really adore it. GetResponse also provides a hefty selection of campaign templates with the option to alter them to suit corporate requirements, making it even more attractive. Its ability to automate the entire marketing workflow is just astounding. This tool has made it possible for us to send more targeted campaigns.

What do you dislike most about this product?

Only the interface is consistently challenging to be using, and occasionally, changing the structure of the interface has a negative impact on the entire procedure and makes all features appear buried. I find the UX/UI to be very terrible. Simply put, it's challenging to utilize so routinely.

What recommendations would you give to someone considering this product?

If you're curious about how I feel about GetResponse, I'll have to say that it's both highly professional and beneficial to your company. This will enable you to increase the number of high-quality leads you receive while also greatly improving the recognition of your brand. This is capable of completely streamlining your e-marketing procedure.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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