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GetResponse

GetResponse

Composite Score
8.4 /10
CX Score
8.7 /10
Category
GetResponse
8.4 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details


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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
0% Neutral
99% Positive

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Respectful

Feature Ratings

Average 85

Auto-Responders

89

Campaign Management

88

Email Delivery

87

Email Templates

86

Segmentation

86

Content Authoring

85

Basic Reporting and Analytics

85

SPAM Compliance

83

A/B Testing

83

Sales Intelligence & Conversion Rates

82

Mobile Optimized

81

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Business Value Created

86

Vendor Support

85

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Availability and Quality of Training

81

GetResponse Reviews

Ken J.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Very innovative product, great customer support.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The customer support features such as live chat make it very easy to setup campaigns.

What is your favorite aspect of this product?

The large amount of templates available.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take advantage of all trainings that you receive to make your campaigns more effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samara H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Great tool for creating marketing campaigns

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

It is a platform that aims to automate marketing with a fully scalable workflow customization for marketing campaigns, it allows us to easily create emails with the use of its templates, we can also create custom landing pages for our marketing campaigns email and send bulk emails to clients, offers a versatile and easy-to-use platform that has a host of features that are capable of meeting all emerging marketing needs, you can also create multiple topics and senders, you can perform AB tests on creatives and themes.

What is your favorite aspect of this product?

The tool is very useful and has many functions, so you can create a specific list of subscribers or segment recipients and follow the analytics that tell you the success of your email campaign, it is easy to customize the email campaign without knowing the development knowledge, it also offers advanced functions to customize email templates, campaign tracking and reports, you can also customize the subject of emails and the text of these using contact information, it is one of the best tools to meet all your email marketing needs.

What do you dislike most about this product?

I still do not find anything negative about this platform of great importance, it offers a wide range of functions that make the work much easier to carry out, I have nothing bad to comment about the software.

What recommendations would you give to someone considering this product?

There are many online resources and troubleshooting help centers, offering 24/7 live chat to provide additional support for business accounts, this tool can provide excellent results, I can assure you.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Generous Negotitation

Roseli F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Sales operation management tool.

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

The GetResponse features are very well arranged and simple to navigate.

What is your favorite aspect of this product?

Friendly interface for any user to quickly understand.

What do you dislike most about this product?

No dislike about this tool.

What recommendations would you give to someone considering this product?

GetResponse offers fantastic sales management capability and great analytics and easy reporting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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