GetResponse Customer Reviews 2024

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GetResponse

Composite Score

8.4 /10

CX Score

8.7 /10

59 Reviews Write a Review

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

Company Details

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation

2022

GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Unique Features
Inspires Innovation
Respectful

Feature Ratings

Average 85

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Marketing Automation - B2C

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GetResponse Reviews

Chege M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Best Email Marketing Software For Business

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse is one comprehensive software that makes it easy to create marketing content, boost sales, and increase web traffic to your business website. In addition, it comes with amazing email marketing features such as autoemail responders, tracking, analytics and much more.

What is your favorite aspect of this product?

I like that GetResponse ia very resourceful - by this I mean it offers lot's of features thereby making email marketing and marketing automation seamless. I like that using GetResponse is easy. The software is affordable and makes tracking email marketing a success

What do you dislike most about this product?

I have no bad experiences using GetResponse.

What recommendations would you give to someone considering this product?

For email marketing, GetResponse offers amazing features such as tracking, Analytics, auto responders and so much more all which makes email marketing and automation easy. The software is also cost effective which is a more reason to go for it.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

davide b.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

For Mailing Mail delivery matter

Likeliness to Recommend

10 /10

What differentiates GetResponse from other similar products?

Easy Mail deliverability and GDPR compliance

What is your favorite aspect of this product?

Authoring tools

What do you dislike most about this product?

What i would like to view improved is the availability of webinar

What recommendations would you give to someone considering this product?

Try then buy cause the feature and easy of use make a huge difference in the segment

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arthur F.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Setting up campaign with Getresponse is very easy

Likeliness to Recommend

8 /10

What differentiates GetResponse from other similar products?

This tool is perfect for scaling! Whether you are running a small business or a large one, this tool will support you in both cases. It has a large collection of templates with up-to-date automation features for marketing. The best part is that you can check if it meets your demands by using it for a one-month free trial.

What is your favorite aspect of this product?

Setting up campaigns with GetResponse is now super easy. It poses no difficulty while integrating analytics and software. Drag and Drop email editor, 120+ email templates, funnel builder, A/B Testing, Landing pages, and much more await you within the software.

What do you dislike most about this product?

It is not scoring efficiently in the deliverability checks. This might be damaging the reputation of the software. Also, most of the automations are available only on the higher-level plans. Enabling such automations on the lower levels may lead to an influx of users.

What recommendations would you give to someone considering this product?

GetResponse is an all-in-one marketing platform. I consider it pretty favorable owing to its advanced features. The pricing is reasonable and is worth it keeping in view the extent to which it facilitates the tough job like marketing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

GetResponse

What is GetResponse?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

GetResponse Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love GetResponse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Marketing Automation - B2C

GetResponse Reviews

Chege M.

Best Email Marketing Software For Business

Likeliness to Recommend

Pros

davide b.

For Mailing Mail delivery matter

Likeliness to Recommend

Pros

Arthur F.

Setting up campaign with Getresponse is very easy

Likeliness to Recommend

Pros

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Title

Feature Ratings

Auto-Responders

Campaign Management

Email Delivery

Email Templates

Segmentation

Content Authoring

Basic Reporting and Analytics

SPAM Compliance

A/B Testing

Sales Intelligence & Conversion Rates

Mobile Optimized

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training