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GEP

GEP SMART

Composite Score

7.0 /10

CX Score

7.3 /10

29 Reviews Write a Review

What is GEP SMART?

GEP is one of the leading providers of strategic sourcing services in the world. Every year, we help hundreds of organizations save billions in spend. Staffed by experienced category specialists, our sourcing teams get sustainable results fast – real results that improve the bottom line and create competitive advantage.

Company Details

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Awards & Recognition

GEP SMART won the following awards in the Strategic Sourcing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

GEP SMART Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GEP SMART.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GEP SMART?

0% Negative

7% Neutral

93% Positive

Pros

Caring
Reliable
Respectful
Friendly Negotiation

Feature Ratings

Average 77

eAuction Functionality

Consulting & Advisory

Community Support

Contract Management

Auction Management

ERFx

Catalog Management

Procurement Management

Workflow Management

Spend Analysis

Supplier Management

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

GEP SMART Reviews

Michael M.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

A comprehensive set of out of the box features.

Likeliness to Recommend

10 /10

What differentiates GEP SMART from other similar products?

Built by procurement professionals for professional procurement organizations. The broad range of modules covers the full spectrum of procurement activities, and the out of the box features allows for rapid implementation and adoption.

What is your favorite aspect of this product?

Apart from the clean, intuitive interface, the customer success management and technical support team is what makes this platform great to use. Frontline technical support is very responsive and capable, while the customer success management team supports our efforts to drive more value from the platform.

What do you dislike most about this product?

The availability of so many out of the box features does limit the ability to tailor system behavior in some instances.

What recommendations would you give to someone considering this product?

Be open to reviewing your existing processes (digital and otherwise) and improve/enhance those processes as you work to adopt to transition to SMART. While it is important to focus on minimizing/eliminating "pain points" in your current processes and system, do not lose sight of the positive aspects of your current environment as you'll want to ensure that those are translated properly as well, which the GEP implementation team handled very well in our transition to SMART.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Role: Consultant
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Easy to use for both buyers and vendors

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Caring
Respectful
Client's Interest First

Amit S.

Role: Vendor Management
Industry: Food and Beverage
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2021

Flexible , Scalable ,Business need,Easy to operate

Likeliness to Recommend

8 /10

What differentiates GEP SMART from other similar products?

Very easy to use and Operate Understand the terminology Option to Customized as per user requirements Cost Effective

What is your favorite aspect of this product?

Easy to Operate and Use Understand the all functions and tools effective tools

What do you dislike most about this product?

System Slowness Not able to generate reports

What recommendations would you give to someone considering this product?

This is good and easy to use and operate alogwith we can customized as per our requirement.

Pros

Reliable
Enables Productivity
Friendly Negotiation
Continually Improving Product

How We Deliver

GEP SMART

What is GEP SMART?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

GEP SMART Ratings

82 Likeliness to Recommend

93 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love GEP SMART?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

eAuction Functionality The ability to provide forward, reverse, Japanese, Dutch, and English step auctions.

Consulting & Advisory Consult and advise on procurement support, managed services, group purchasing organization (GPO) and strategic sourcing initiatives such as measurable savings.

Community Support Highly personal support service to both buyer and supplier communities, ensuring proposal uptake and supplier help.

Contract Management Includes automated contract renewal, approval process, compliance management, and contract database.

Auction Management Includes bid management, bidder management and buyer notifications.

ERFx Evaluation and scoring of supplier responses.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Spend Analysis Includes data visibility and quality, supplier ranking, and compliance and reporting.

Supplier Management Supplier collaboration, including Quarterly Business Review Meetings, Scorecards, KPI and SLAs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

GEP SMART Reviews

Michael M.

A comprehensive set of out of the box features.

Likeliness to Recommend

Pros

Easy to use for both buyers and vendors

Likeliness to Recommend

Pros

Amit S.

Flexible , Scalable ,Business need,Easy to operate

Likeliness to Recommend

Pros

Title

1
Since last award

2
Since last award

Feature Ratings

eAuction Functionality

Consulting & Advisory

Community Support

Contract Management

Auction Management

ERFx

Catalog Management

Procurement Management

Workflow Management

Spend Analysis

Supplier Management

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization