Geotab Customer Reviews 2024

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Geotab

Composite Score

7.2 /10

CX Score

7.0 /10

14 Reviews Write a Review

What is Geotab?

Reduce fuel costs and take fleet efficiency to new heights.

Company Details

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Awards & Recognition

Geotab won the following awards in the Fleet Management category

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2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

3 Top Rated Capabilities

7 Top Rated Features

2023

Geotab Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Geotab.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

92 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Geotab?

0% Negative

23% Neutral

77% Positive

Pros

Saves Time
Respectful
Inspires Innovation
Trustworthy

Feature Ratings

Average 85

GPS Tracking

Vehicle Management

Fuel Management

Fleet Maintenance

Vendor Management

Asset Management

Driver Management

Inventory and Field Parts Management

Cargo Management

Order Management

Dispatch Management

Vendor Capability Ratings

Average 79

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Breadth of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Geotab Reviews

Jess P.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Effort but offering to be desired

Likeliness to Recommend

6 /10

What differentiates Geotab from other similar products?

The difference for Geotab was that they were integrated with Holmman and thus ARI. It made doing business easy and allowed for seammless integration with Fleet Management Company.

What is your favorite aspect of this product?

Some of the reporting was interesting, but overall the interface felt outdated and antiquated.

What do you dislike most about this product?

I think overall some of the reporting methodologies were difficult and not intuitive. The interface itself felt dated and not modern but overall the data was pretty good. The product offering made it difficult to truly customize to our needs.

What recommendations would you give to someone considering this product?

Think about what matters most to you - ask a ton of questions in different ways. I found that sometimes we were essentially saying the same things but in different "languages" and it left things to be lost in translation.

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Role: Student Academic
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Great tutorial video

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Mathias L.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Geotab is great, easy to install and safe to use.

Likeliness to Recommend

9 /10

What differentiates Geotab from other similar products?

Easy to mount. Fast and swift to implement. The accessories facilitates easy fixing and aids in installations and safety with storage of devices.

What is your favorite aspect of this product?

Fuel Monitoring and ease of mounting and installations

What do you dislike most about this product?

It feels great, but perhaps pricing because of currency differences

What recommendations would you give to someone considering this product?

Great for car sharing Safe and easy installation Tracking accuracy is great

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Geotab

What is Geotab?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Geotab Ratings

91 Likeliness to Recommend

92 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Geotab?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vehicle Management Includes vehicle tracking, tire usage, and vehicle performance analysis.

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Fleet Maintenance Includes work orders, vehicle repair histories, preventative maintenance, and maintenance alerts.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Asset Management Solution centralizes an inventory of all corporate assets and integrates with a risk assessment of assets.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Inventory and Field Parts Management Includes full service lifecycle with van stocking, equipment purchasing tools, parts forecasting, and parts, tools, and other equipment queries and fulfillment.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

Order Management Includes order entry, order processing, order tracking, and parts management.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Geotab Reviews

Jess P.

Great Effort but offering to be desired

Likeliness to Recommend

Pros

Cons

Great tutorial video

Likeliness to Recommend

Pros

Mathias L.

Geotab is great, easy to install and safe to use.

Likeliness to Recommend

Pros

Title

Feature Ratings

GPS Tracking

Vehicle Management

Fuel Management

Fleet Maintenance

Vendor Management

Asset Management

Driver Management

Inventory and Field Parts Management

Cargo Management

Order Management

Dispatch Management

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Breadth of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization