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Genpact Limited

Genpact Cora

Composite Score

7.8 /10

CX Score

8.1 /10

14 Reviews Write a Review

What is Genpact Cora?

Digitally disrupt your business model and transform your customer experience. Genpact Cora is an AI-based platform that accelerates digital transformation and improves the customer experience.

Company Details

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Awards & Recognition

Genpact Cora won the following awards in the Robotic Process Automation - Midmarket category

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4 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2025

Product Impact
Contract Negotiation
Conflict Resolution

2025

Genpact Cora Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Genpact Cora.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Genpact Cora?

12% Negative

0% Neutral

88% Positive

Pros

Enables Productivity
Effective Service
Caring
Fair

Feature Ratings

Average 85

Out of the box integration

100

Automation Orchestration

100

Performance Monitoring

100

Cloud Hosting

100

Natural Language Processing

Real-Time Debugging

Unsupervised Launch

Central Deployment

Action Logging

Sentiment Analysis

Exception Handling

Vendor Capability Ratings

Average 81

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Genpact Cora Reviews

Abhishek G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Great product

Likeliness to Recommend

9 /10

What differentiates Genpact Cora from other similar products?

Its functionality

What is your favorite aspect of this product?

Reliable, easy to use and implement new solutions

What do you dislike most about this product?

Nothing to say as such

What recommendations would you give to someone considering this product?

I would recommend the product to anyone wanting to explore and implement iBPMS.

Pros

Helps Innovate
Continually Improving Product
Reliable
Inspires Innovation

How We Deliver

Events

Genpact Cora

What is Genpact Cora?

Company Details

Need Assistance?

Awards & Recognition

Genpact Cora Ratings

82 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Genpact Cora?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Automation Orchestration Manage, monitor and schedule the interactions, tasks and workflows among bots and other automation solutions through a centralized dashboard

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Real-Time Debugging Identifying errors in process while bot is working.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Genpact Cora Reviews

Abhishek G.

Great product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Out of the box integration

Automation Orchestration

Performance Monitoring

Cloud Hosting

Natural Language Processing

Real-Time Debugging

Unsupervised Launch

Central Deployment

Action Logging

Sentiment Analysis

Exception Handling

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness