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Fuse Universal

Fuse

Composite Score

6.3 /10

CX Score

6.4 /10

9 Reviews Write a Review

What is Fuse?

Fuse Universal is unique: A next-generation, mobile-first solution that has turned Learning & Development on its head. With a community-led design, Fuse lets companies unlock the knowledge, skills and insights of their top-performing employees to teach and engage their teams worldwide, cultivating best practices across the business. And Fuse’s unique blend of machine learning, AI and beautifully-designed tools seamlessly integrates with existing enterprise systems, traditional learning content and courses.

Company Details

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Fuse Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

83 Plan to Renew

61 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fuse?

17% Negative

0% Neutral

83% Positive

Pros

Enables Productivity
Caring
Respectful
Acts with Integrity

Feature Ratings

Average 64

Social Features

Asynchronous Learning

Collaboration Tools

Course authoring

SCORM Compliance

Dashboard

Blended Learning

API Integration

Gamification

LMS Integration

User Published Content

Vendor Capability Ratings

Average 74

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Fuse Reviews

Dinesh K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Good Social learning platform that is easy to use

Likeliness to Recommend

8 /10

What differentiates Fuse from other similar products?

I like how learning plans look, the ability to make things custom to any business, fact that it acts like "social media" platform for communities.

What is your favorite aspect of this product?

it quickly enables us to build specific and relevant communities and get content flowing, encourage and manage community engagement whilst also tracking the analytics - it even gives you the ability to upload and translate content…

What do you dislike most about this product?

Nothing as I could think of

What recommendations would you give to someone considering this product?

The platform functionality is easy to use and focused on the end user and their engagement.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Riddhi S.

Role: Finance
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

It is an amazing experience using this app

Likeliness to Recommend

10 /10

What differentiates Fuse from other similar products?

Easy to use

What is your favorite aspect of this product?

User friendly app

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Definitely should

Pros

Appreciates Incumbent Status
Continually Improving Product
Reliable
Performance Enhancing

Monica A.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Fuse from other similar products?

No it’s way better

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

I like everything

What recommendations would you give to someone considering this product?

Try it’s great

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Inhibits Innovation

How We Deliver

Events

Fuse

What is Fuse?

Company Details

Need Assistance?

Fuse Ratings

78 Likeliness to Recommend

83 Plan to Renew

61 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Fuse?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Features Connects users via social media features such as instant messaging, chats, or comments.

Asynchronous Learning Can learn anywhere; don't need to sync.

Collaboration Tools Ability to collaborate with other users on course work.

Course authoring Can create courses in system.

SCORM Compliance Compliant with "Sharable Content Object Reference Model" from LMS.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Blended Learning Can accommodate any format of content - video, audio, text, picture.

API Integration Has API so that it can integrate with other apps.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

User Published Content Users are able to publish content either self-generated or from other resources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Fuse Reviews

Dinesh K.

Good Social learning platform that is easy to use

Likeliness to Recommend

Pros

Riddhi S.

It is an amazing experience using this app

Likeliness to Recommend

Pros

Monica A.

Fantastic product

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Social Features

Asynchronous Learning

Collaboration Tools

Course authoring

SCORM Compliance

Dashboard

Blended Learning

API Integration

Gamification

LMS Integration

User Published Content

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Vendor Support

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created