What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFront Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Front.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Analytics and Reporting
Customer Service Workflow Management
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Kevin A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
It has perfect Unified Communication Platform.
Likeliness to Recommend
What differentiates Front from other similar products?
Front distinguishes itself with its strong focus on collaboration and teamwork. Unlike traditional email clients, Front provides robust collaboration features such as shared inboxes, internal comments, and task assignments, fostering a collaborative work environment and improving team productivity. Real
What is your favorite aspect of this product?
One of Front's primary advantages is its ability to centralize all communication channels into a single platform. By consolidating emails, messages, and notifications from various sources, Front enables teams to stay organized, collaborate effectively, and manage customer interactions more efficiently.
What do you dislike most about this product?
While Front offers a user-friendly interface, mastering its full range of features and functionalities may require some time and training. New users may encounter a learning curve when navigating the platform's advanced features such as shared inboxes, automation rules, and integrations, potentially impacting initial adoption and efficiency.
What recommendations would you give to someone considering this product?
Front emerges as a powerful communication platform that redefines team collaboration and enhances productivity in the modern workplace. With its shared inbox, integration hub, and collaborative workflows, Front enables teams to streamline communication, centralize interactions, and work more efficiently together
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Brad T.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Front allows fluid communication with our teams
Likeliness to Recommend
What differentiates Front from other similar products?
I really like how Front handles client responses and the ability to create templates; It really speeds up our work.
What is your favorite aspect of this product?
I appreciate how everyone in a group can see who responded and who still needs to respond via email. We were really worried about lost emails and unhappy customers before we started using Front. We thank Front for resolving all these difficulties.
What do you dislike most about this product?
The most likely problem is that from time to time the interface freezes or an out of memory message appears that requires a software restart.
What recommendations would you give to someone considering this product?
I am not sure what specific issues Front is addressing right now, but I do know that all workflows require continuous updates. However, emails explaining the basics of Front are something I find really useful.
Pros
- Continually Improving Product
- Efficient Service
- Security Protects
- Helps Innovate
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Don't get lost in your inbox
Likeliness to Recommend
What differentiates Front from other similar products?
Front keeps your inbox simplified and only keeps the folks who need to be seeing messages seeing them. I love the ability to tag someone instead of having to forward an email to them, and the pick up and drop editing features make it easy for a manager to assist an end-user.
What is your favorite aspect of this product?
My favorite aspect is the ability to tag teammates without having to forward them an email and make it confusing with email threads. It's so nice to be able to edit emails and collaborate seamlessly.
What do you dislike most about this product?
It was a bit hard to get used to at first, I definitely needed a power user to give me the ropes, but now that its set up I don't have any other issues.
What recommendations would you give to someone considering this product?
I would highly recommend Front, as it has practical applicability across the business! I use it for sales currently, and I would say it has a high level of correlation with CS.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
