Flock Customer Reviews 2024

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Flock

Composite Score

9.2 /10

CX Score

9.5 /10

68 Reviews Write a Review

What is Flock?

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Company Details

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Awards & Recognition

Flock won the following awards in the Business Instant Messaging - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

1 Top Rated Features

2022

Flock Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Flock.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Flock?

2% Negative

1% Neutral

97% Positive

Pros

Fair
Altruistic
Performance Enhancing
Trustworthy

Feature Ratings

Average 90

File Sharing Collaboration

Instant Messaging

Screen Sharing

Search

Integration With Productivity Tools

Document Collaboration

Task Management

Notifications

Voice and Video Collaboration

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Average 90

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Flock Reviews

Sharon O.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Flock is great for communication.

Likeliness to Recommend

8 /10

What differentiates Flock from other similar products?

It is distinct from other software in that it possesses useful functions while simultaneously having a little impact on the operating system. It does not take up a significant amount of the processor's space.

What is your favorite aspect of this product?

It's really user-friendly and has a great interface. The capability for group video calls further facilitates communication and teamwork. It also has a lower subscription price than its rivals. In addition, it offers top-notch protection thanks to its SOC 2 Compliance.

What do you dislike most about this product?

Sometimes, group video calls have a delay in transmission. The chat notice also takes a little time to reach the user. Productivity can also be boosted by including bots.

What recommendations would you give to someone considering this product?

I would recommend this tool since it makes communication amongst our teams simple and eliminates the need for interruptions. Assist in increasing the level of team participation through tools such as surveys and QNA. The exchange of data is made easier, and it offers high-quality protection.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Chairs B.

Role: Public Sector
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Perfect Coordination via Collaboration

Likeliness to Recommend

10 /10

What differentiates Flock from other similar products?

All tools and information are only accessible to authorised users.

What is your favorite aspect of this product?

Ability to automate reminders and alerts.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Excellent

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saima T.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Centralised Activities For Super Performance

Likeliness to Recommend

9 /10

What differentiates Flock from other similar products?

Right message to right people at right time.

What is your favorite aspect of this product?

Effectiveness of integrations.

What do you dislike most about this product?

Nothing on this tool

What recommendations would you give to someone considering this product?

All your operations are now centralised

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Flock

What is Flock?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Flock Ratings

89 Likeliness to Recommend

98 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Flock?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Instant Messaging Real-time, text-based communication between two or more people

Screen Sharing The ability to share screens.

Search The system can search an entire body of a document for a keyword or phrase.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Notifications Tool alerts business of an application generated event.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Flock Reviews

Sharon O.

Flock is great for communication.

Likeliness to Recommend

Pros

Chairs B.

Perfect Coordination via Collaboration

Likeliness to Recommend

Pros

Saima T.

Centralised Activities For Super Performance

Likeliness to Recommend

Pros

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Title

Feature Ratings

File Sharing Collaboration

Instant Messaging

Screen Sharing

Search

Integration With Productivity Tools

Document Collaboration

Task Management

Notifications

Voice and Video Collaboration

Granular Access Management

Cross Platform Support

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement