What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Get AssistanceFive9 Intelligent CX Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
Up
1
Since last award
80 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 86%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Skills Based Routing
Knowledge Management
Ticket Management
Contact Center Compliance Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Five9 Intelligent CX Platform Downloads
Five9 Intelligent CX Platform Videos
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
- Role: Industry Specific Role
- Industry: Shipping
- Involvement: End User of Application
Submitted Aug 2020
This is a good product it's used friendly and has
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Effective Service
- Saves Time
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2020
Easy to use and helpful, but expensive.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2020
Slightly expensive but an excellent concept
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Client's Interest First
