What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Generous Negotitation
- Reliable
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Knowledge Management
Call Recording
Multi Channel Queue Management
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Contact Center Compliance Management
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Pankaj K.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic Support Team and excellent product
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
The feature of live monitoring the calls with screen capture enables you to see whats happening on the agents screens and if the application is being used correctly or not.
What is your favorite aspect of this product?
The option of customizing the reports using various filters and sort options, we can get report of every second or minute that helps in properly analyzing the performance of the contact center
What do you dislike most about this product?
There is nothing specific to dislike about
What recommendations would you give to someone considering this product?
Any one who is looking for a call center tool , this is the best one. Their support team is awesome and available 24/7. They work closely during the implementation and assign multiple account manager to look for your needs. Most of the requirements like modifying the call script, IVR flow and agent access gets taken care by the account manager itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Maddison B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Five9: Transforming Customer Feedback
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
The fact that feedback from several platforms is assimilated into one is quite amazing. It is also possible to receive real-time survey reports and survey results with the help of this application. I appreciated this quick absorption because we were able to revise the user guide and send closeout e-mails more than a week after the launch. Like with any other company, Five9 assists in controlling risks and enhancing the quality of the business' products and services.
What is your favorite aspect of this product?
Creating the surveys is simple and quick and allows us to have surveys that meet our requirements. The follow-up that is made to surveyors who call people who do not complete the survey has also assisted in acquiring more responses. It is also possible to connect the survey results to identified clients.
What do you dislike most about this product?
And as I mentioned, here is one thing that is somewhat missing at Five9, at least it could be considered a drawback at the moment, the smartphone application . The options to use it, especially if you wish to check other completed surveys or if you want to make some changes on the go, are quite limited, and this can be quite irritating.
What recommendations would you give to someone considering this product?
Through the embrace of the Five9, companies have transformed the way they gather and utilize information concerning their clients. We introduced a new product in the last quarter, and we also employed Five9 for polls. It took no more than one hour to get ready for this event. The setup was simple. The live tracking board was helpful as soon as answers began coming in. Thus, one thing which bewildered some customers was.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Martin T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
One of the best products on the market!
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
It's flexible, easy to customize and very rich selection of modules.
What is your favorite aspect of this product?
Call queues and skills - very easy to manage and control.
What do you dislike most about this product?
Nothing I can think of.
What recommendations would you give to someone considering this product?
Definetely deserves a POC in every company that has a call center department!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
