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Firmex Virtual Data Room Logo Award Winner Product Badge
Firmex Virtual Data Room Logo Award Winner Product Badge
Firmex

Firmex Virtual Data Room

Composite Score
7.6 /10
CX Score
7.8 /10
Category
Firmex Virtual Data Room
7.6 /10

What is Firmex Virtual Data Room?

Firmex is a global provider of virtual data rooms where more deals, diligence and compliance get done. As one of the world’s most widely used virtual data rooms, Firmex supports complex processes for organizations of all sizes, including diligence, compliance, and litigation.

Company Details


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Awards & Recognition

Firmex Virtual Data Room won the following awards in the Virtual Data Room category

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Firmex Virtual Data Room Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firmex Virtual Data Room.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firmex Virtual Data Room?

4% Negative
16% Neutral
80% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Fair

Feature Ratings

Average 75

Drag and Drop User Interface

82

File Rooms

82

File Sharing Collaboration

82

Data Encryption

76

Q&A Management

75

Permissions and Access Right Management

75

Digital Rights Management

74

Redaction

70

Reporting and Analytics

68

Optical Character Recognition

67

Vendor Capability Ratings

Average 79

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

83

Ease of IT Administration

82

Breadth of Features

81

Quality of Features

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Business Value Created

77

Product Strategy and Rate of Improvement

71

Ease of Customization

67

Firmex Virtual Data Room Reviews

Lianna S.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great customer support and easy to use.

Likeliness to Recommend

8 /10

What differentiates Firmex Virtual Data Room from other similar products?

Not familiar with other virtual data rooms

What is your favorite aspect of this product?

Chat function with support

What do you dislike most about this product?

Having to pay extra for audit

What recommendations would you give to someone considering this product?

Take the training that is offered and if you need help use the online chat feature.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Charges for Enhancements
  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

The VDR works, the support is outstanding!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ogarekpe I.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

ecure and Friendly Virtual Data Room Solutio

Likeliness to Recommend

6 /10

What differentiates Firmex Virtual Data Room from other similar products?

It is super user friendly and cost effective compared to alternatives out there. Some users users have had trouble receiving Firmex automated emails due to spam filters

What is your favorite aspect of this product?

I like that I bulk upload, & smart search. Other key features that I love include the data tracking, data analytics, to I can obtain on the platform

What do you dislike most about this product?

Had to replicate file uploads each time; no tag to put same file into different folders automatically also

What recommendations would you give to someone considering this product?

Just know that you won't be able to bulk download when the watermark feature is turned on and there are PPT or XLS files in a folder

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service