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Firebase Logo Award Winner Product Badge
Firebase Logo Award Winner Product Badge
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Firebase

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Firebase
8.3 /10

What is Firebase?

Use Firebase products together to solve complex challenges and optimize your app experience. Personalize your onboarding flow, grow user engagement, or add new functionality with Firebase. Firebase provides detailed documentation and cross-platform SDKs to help you build and ship apps on Android, iOS, the web, C++, and Unity.

Company Details


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Awards & Recognition

Firebase won the following awards in the Product Analytics category

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Firebase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firebase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firebase?

2% Negative
8% Neutral
90% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 81

API Framework

84

Analytics and Reporting

83

Data Analysis and Survey Function

83

Conversion Analysis

82

Marketing Analytics

81

Device and Browser Analytics

81

Data Warehousing

81

Mobile Functionality

80

Audience Segmentation

80

Data Management

80

Data Integrity

79

Vendor Capability Ratings

Average 80

Business Value Created

83

Usability and Intuitiveness

82

Quality of Features

81

Ease of Customization

81

Breadth of Features

81

Ease of Data Integration

80

Ease of Implementation

79

Availability and Quality of Training

79

Ease of IT Administration

77

Vendor Support

77

Product Strategy and Rate of Improvement

76

Firebase Reviews

Martin D.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

My default choice for any project I work on.

Likeliness to Recommend

10 /10

What differentiates Firebase from other similar products?

Stable, reliable. Been using it since 2016 with no hiccups whatsoever. It doesn't compare to any other.

What is your favorite aspect of this product?

Firebase Realtime DB it's extremely powerful for quick prototypes. Firebase it's easy to get started for prototyping and also production grade.

What do you dislike most about this product?

Pricing on some of the products could be better.

What recommendations would you give to someone considering this product?

Firebase being backed by Google gives extra reliability when handling secure data.

Pros

  • Performance Enhancing
  • Unique Features
  • Caring
  • Saves Time

Sophie B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Smart analytics for growing products

Likeliness to Recommend

8 /10

What differentiates Firebase from other similar products?

Firebase provides us with clear visibility in user journeys from first open to conversion. It automatically collects events to reduce manual tracking work. The dashboard presents insights in a simple, easy-to-digest form. Firebase helps us identify which features drive the most engagement.

What is your favorite aspect of this product?

I rely on Firebase Analytics daily to understand exactly how users interact with our product across different features. The real-time event tracking helps me quickly see how new releases perform after launch. I appreciate how easy it is to set up analytics without heavy engineering effort.

What do you dislike most about this product?

I love working with Firebase and do not dislike any feature of it yet.

What recommendations would you give to someone considering this product?

I recommend Firebase Analytics to teams wanting quick, reliable insights without complex setup. Start with clearly defined business goals before setting up events to avoid collecting unnecessary or confusing data.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Adebayo F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Powerful and Developer-Friendly

Likeliness to Recommend

9 /10

What differentiates Firebase from other similar products?

Firebase stands out from other backend platforms thanks to its deep integration with Google services, real-time capabilities (like Firestore and Realtime Database), seamless cross-platform SDKs, and a unified suite that covers everything from hosting and authentication to analytics and machine learning—all without needing to manage infrastructure.

What is your favorite aspect of this product?

-Data is reflected in realtime, no delay at at all -Provides SDK for user authentication & session managment -Easy configuration with mobile apps and webapp -Easy to integrate with other GCP products & services -Provides backend as a Service

What do you dislike most about this product?

-Only thing I do not like is the pricing. I think pricing can be more competitive as right now its bit high

What recommendations would you give to someone considering this product?

If you're considering Firebase, start small and take advantage of its integrated tools like Authentication and Firestore to rapidly prototype—just be mindful of pricing as you scale, learn how security rules work early on, and evaluate whether its serverless model fits your app's complexity and future needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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