Field Nation Customer Reviews 2025 | Field Service Management

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Field Nation

Composite Score

7.3 /10

CX Score

7.4 /10

21 Reviews Write a Review

What is Field Nation?

Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

Company Details

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Awards & Recognition

Field Nation won the following awards in the Field Service Management category

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2025 Data Quadrant Champion

Latest Award, 2025

4 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

9 Top Rated Features

2024

Service Experience
Product Impact
Conflict Resolution

2023

Field Nation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Field Nation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Field Nation?

0% Negative

0% Neutral

100% Positive

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Cons

Under Delivered

Feature Ratings

Average 83

Online Booking

Service Scheduling

Field Sales Enablement

GPS Tracking

Application Integration

Field Service Workflow Management

Dashboards, Analytics and Reporting

Field Service Knowledge Management

Mobile App

Billing and Invoice Management

Dispatch Management

Vendor Capability Ratings

Average 81

Ease of Customization

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Field Nation Reviews

David J.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Ramp Business Up Quickly

Likeliness to Recommend

10 /10

What differentiates Field Nation from other similar products?

Ease of use, well-trained and motivated service contractors; and quality clients/vendors

What is your favorite aspect of this product?

Reports, filters

What do you dislike most about this product?

Categories of Job Type is still broad

What recommendations would you give to someone considering this product?

If you want to lower overhead, expand your company's service area; or if you are a tech looking for some gig work this is the best app in the market.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Cons

Slower Product Innovation
Under Delivered

Gregory G.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

A fantastic way to grow your business’s reach

Likeliness to Recommend

7 /10

What differentiates Field Nation from other similar products?

Field Nation allows you to directly connect with members with the expertise you are looking for. It provides insight on previous experiences, certifications, background, and any other information you may need to feel comfortable with finding the right partner to best represent your business.

What is your favorite aspect of this product?

It allows me to have a set of hands for IT, whenever and wherever needed, something that is crucial to growing a small business.

What do you dislike most about this product?

What I dislike most is that despite having all the tools and experience, you never know if a representative/tech will show up as prepared as they said they will.

What recommendations would you give to someone considering this product?

I would recommend using Field Nation for small, simple tasks, before jumping in to doing a project or something more complex.

Pros

Helps Innovate
Caring
Continually Improving Product
Performance Enhancing

Cons

Less Generous
Under Delivered
Charges for Enhancements

Role: Vendor Management
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2023

Fast, efficient ++ Techs pre-vetted & accountable

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Saves Time

How We Deliver

Field Nation

What is Field Nation?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Field Nation Ratings

89 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Field Nation?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Field Nation Reviews

David J.

Ramp Business Up Quickly

Likeliness to Recommend

Pros

Cons

Gregory G.

A fantastic way to grow your business’s reach

Likeliness to Recommend

Pros

Cons

Fast, efficient ++ Techs pre-vetted & accountable

Likeliness to Recommend

Pros

Title

1
Since last award

1
Since last award

Feature Ratings

Online Booking

Service Scheduling

Field Sales Enablement

GPS Tracking

Application Integration

Field Service Workflow Management

Dashboards, Analytics and Reporting

Field Service Knowledge Management

Mobile App

Billing and Invoice Management

Dispatch Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement