What is Field Nation?
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
90 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Field Nation?
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Scheduling
Online Booking
Field Sales Enablement
GPS Tracking
Application Integration
Dashboards, Analytics and Reporting
Field Service Workflow Management
Mobile App
Billing and Invoice Management
Field Service Knowledge Management
Dispatch Management
Vendor Capability Ratings
Ease of Customization
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Field Nation Reviews
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2023
Preety satisfying review
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Cinthya C.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2023
Great for Remote Sites and Emergency Tickets
Likeliness to Recommend
What differentiates Field Nation from other similar products?
I think what differentiates the Field Nation team is their support team. If a dispatch goes wrong but you have clear payment contingencies set in place, their support team will assist in resolving the matter with the technician. Field Nation's platform allows you to create an internal talent pool of trustworthy techs, as well as block techs.
What is your favorite aspect of this product?
Field Nation is a tool that has helped our team quickly source, and meet client SLA's. Their large network of techs has helped us especially in situations where we have remote sites, but no internal vendors in the area. The platform also is very helpful when it comes to same day emergency dispatches. It's great to have an additional resource to use when all your internal vendors cannot assist.
What do you dislike most about this product?
I would not recommend to use Field Nation for quoted work. The follow through on timely, accurate, and fair quotes is lacking. It is a risk to dispatch a tech for site surveys, as techs will sometimes not submit quotes or will try add on their own Field Nation Fees to the quotes. Field Nation currently does not have any tools in place for quote standards or to assist techs with generating their own quotes via the platform. I would also not recommend Field Nation for more difficult dispatches that require 2 technicians, as there are no capabilities in the platform that will guarantee 2 techs.
What recommendations would you give to someone considering this product?
I would recommend their team to analyze the platform's capabilities and how that may align with their company needs. Field nation's team is willing to provide ongoing training on their various automation tools and I would recommend them to take advantage of these tools.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Less Reliable
- Charges for Enhancements
- Under Delivered
David J.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Ramp Business Up Quickly
Likeliness to Recommend
What differentiates Field Nation from other similar products?
Ease of use, well-trained and motivated service contractors; and quality clients/vendors
What is your favorite aspect of this product?
Reports, filters
What do you dislike most about this product?
Categories of Job Type is still broad
What recommendations would you give to someone considering this product?
If you want to lower overhead, expand your company's service area; or if you are a tech looking for some gig work this is the best app in the market.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Slower Product Innovation
- Under Delivered
