Expensify Customer Reviews 2024

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Expensify

Composite Score

8.9 /10

CX Score

8.9 /10

67 Reviews Write a Review

What is Expensify?

Expensify is a simple way to manage your business expenses. Just snap a quick picture of the receipt with our App and it's completed. Expensify's SmartScan technology will read receipts and input all the information for you. Expensify can also automatically import expenses directly from your bank and credit card and generate an IRS guaranteed e-Receipt.

Company Details

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Awards & Recognition

Expensify won the following awards in the Expense Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

1 Top Rated Capabilities

3 Top Rated Features

2021

Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

0% Negative

10% Neutral

90% Positive

Pros

Fair
Transparent
Altruistic
Performance Enhancing

Feature Ratings

Average 89

Optical Character Recognition

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Mobile App or Mobile Browser Support

Approval Workflow

Expense Itemization

Single Sign-On (SSO)

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of Data Integration

Expensify Reviews

Henrick H.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Expensify Simplifies Expense Management

Likeliness to Recommend

10 /10

What differentiates Expensify from other similar products?

The way Expensify simplifies expense management and tracking makes it a top quality software to use. It is the easiest way to go paperless, making it a better tool than other similar products.

What is your favorite aspect of this product?

The tracking of expenses using Expensify is so easy. This software has a very friendly support team. It has everything we need to keep our expenses updated and organized.

What do you dislike most about this product?

Expensify is a sensation tool. There is nothing to dislike about Expensify.

What recommendations would you give to someone considering this product?

Expensify will keep your expenses updated and organized. Give it a try and go paperless in your company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tom B.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product to use for expenses

Likeliness to Recommend

9 /10

What differentiates Expensify from other similar products?

Expensify differentiates itself by allowing users to integrate their receipts and having the system read them to ensure that all line items are appropriately included.

What is your favorite aspect of this product?

My favorite aspect of this product is the ease of use and speed at which I receive my reimbursements.

What do you dislike most about this product?

Sometimes the products takes a long time to upload receipts and read them when there is a large volume of expenses which can be difficult after a trip.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone that is looking for expense software that is easy to use and makes it easy for employees to post and track expenses.

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Respectful

Cons

Commodity Features
Vendor Friendly Policies
Less Effective Service

Christine E.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Convenient app with speedy receipt scanning

Likeliness to Recommend

8 /10

What differentiates Expensify from other similar products?

Expensify ensures we efficiently process employeee expense claims, track business expenses, and approve employee reimbursement/payments. Apart from plugging cash leakages and complete policy compliance, this sophisticated product offers complete and real-time visibility into spending behaviors

What is your favorite aspect of this product?

One of the most significant plus points with Expensify is the expense capture feature. Not only does this make the expense submission process hassle-free for employees, but the company saves costs by lowering the use of paper

What do you dislike most about this product?

Does not allow saving addresses often visited and this requires employees to repeatedly key in this information. Some of the expenses settled are not visible in the mobile app and we have to track on the desktop

What recommendations would you give to someone considering this product?

It supports and works great for companies that have expenses in multiple currencies. Expensify app has several features that make expense management and processing easy. The tailored reports offer insights into vital areas such as segment and vendor spend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Expensify

What is Expensify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Expensify Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Expensify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Expensify Reviews

Henrick H.

Expensify Simplifies Expense Management

Likeliness to Recommend

Pros

Tom B.

Great product to use for expenses

Likeliness to Recommend

Pros

Cons

Christine E.

Convenient app with speedy receipt scanning

Likeliness to Recommend

Pros

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Feature Ratings

Optical Character Recognition

Expense Detail Tracking

Receipt Image Submission

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Mobile App or Mobile Browser Support

Approval Workflow

Expense Itemization

Single Sign-On (SSO)

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