Everlaw Customer Reviews 2026 | eDiscovery

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Everlaw

Composite Score

7.9 /10

CX Score

8.2 /10

40 Reviews Write a Review

What is Everlaw?

Everlaw combines speed, security, and ease-of-use into a comprehensive solution that unlocks the collaborative power of teams to investigate issues more thoroughly, uncover truth more quickly, and present their findings more clearly. A modern approach to ediscovery that enables teams to quickly and easily discover relevant information, reveal details hidden in huge document troves, and collaboratively act on the information.

Company Details

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Awards & Recognition

Everlaw won the following awards in the eDiscovery category

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2025 Data Quadrant Champion

Latest Award, 2025

2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation
Conflict Resolution

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Everlaw Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Everlaw.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Everlaw?

1% Negative

4% Neutral

95% Positive

Pros

Effective Service
Client Friendly Policies
Acts with Integrity
Helps Innovate

Feature Ratings

Average 82

Chain of Custody Preservation

Native Format

Email Threading

Tagging Metadata and Organization

Legal Hold

Review

Annotations

Data Analysis and Visualization

Optical Character Recognition

Audio Transcription

Classification and Data Parsing

Vendor Capability Ratings

Average 80

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Everlaw Reviews

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Amazing software at work!

Likeliness to Recommend

8 /10

Pros

Reliable
Unique Features
Effective Service
Inspires Innovation

Cons

Less Friendly Negotiation

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

User friendly, great customer support.

Likeliness to Recommend

4 /10

Pros

Enables Productivity
Unique Features
Efficient Service
Caring

How We Deliver

Events

Everlaw

What is Everlaw?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

Everlaw Ratings

83 Likeliness to Recommend

1 Since last award

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Everlaw?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Native Format Preservation of the native format of the documents in unaltered state

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Everlaw Reviews

Amazing software at work!

Likeliness to Recommend

Pros

Cons

User friendly, great customer support.

Likeliness to Recommend

Pros

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1
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Since last award

Feature Ratings

Chain of Custody Preservation

Native Format

Email Threading

Tagging Metadata and Organization

Legal Hold

Review

Annotations

Data Analysis and Visualization

Optical Character Recognition

Audio Transcription

Classification and Data Parsing

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement