What is Ecwid?
Ecwid is a shopping cart that allows anyone to easily create online store and sell everywhere from Facebook to mobile.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ecwid?
Pros
- Respectful
- Continually Improving Product
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Integrated Search
Content Localization
Order Management
Microsite Management
Content Management
Predictive Recommendations
Reporting and Analytics
Retargeting Capabilities
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Business Value Created
Vendor Support
Availability and Quality of Training
Ease of Customization
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ecwid Reviews
Meet D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Flexible and user-friendly
Likeliness to Recommend
What differentiates Ecwid from other similar products?
Due to its ease to use and flexibility also it supports multiple platforms, including websites, social media, and mobile apps, providing users with options for selling their products.
What is your favorite aspect of this product?
It offers a range of features that fulfills the needs of both small businesses as well as larger enterprises, allowing users to customize their online stores .
What do you dislike most about this product?
The level of customization available in the design templates that can be improved.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Abigail A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2024
Chats That Boost Sales
Likeliness to Recommend
What differentiates Ecwid from other similar products?
Ecwid allowed for the quick launch of a fully functional online store, which is greatly appreciated. With just a few clicks, I created a beautiful store that includes secure payment processing and a live chatbot. Ecwid handles all the technical complexities behind the scenes, allowing me to focus on marketing and customer service. The chat is conveniently embedded on all pages for maximum visibility and response rates.
What is your favorite aspect of this product?
By making support accessible directly on my site, chat has become one of my top customer engagement tools. My FAQ page traffic decreased significantly because the bot could answer basic questions immediately. For inquiries that require a human response, I capture chat leads, including key details such as item interest and request subject. I then nurture these contacts with targeted automated emails that address their specific needs.
What do you dislike most about this product?
Although Ecwid Chat does not integrate directly with email providers yet, I can still leverage the engagement it drives. I regularly export contacts and upload them to my marketing automation workflow. Tracking chat conversions manually also provides useful insights to optimize my email marketing campaigns. Ecwid's value through features like live chat far outweighs any syncing limitations between its platforms.
What recommendations would you give to someone considering this product?
I would highly recommend Ecwid to any business that is looking to get started or improve their e-commerce operations. The all-in-one solution enabled me to launch quickly and gain key customer touchpoints, such as live chat. With a little workaround, I am now successfully closing the loop on further conversations and increasing sales.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Agus T.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2024
Using Ecwid to Craft a Great Customer Experience
Likeliness to Recommend
What differentiates Ecwid from other similar products?
Ecwid's responsive design ensures a smooth shopping experience on desktops, tablets, and smartphones. It seamlessly integrates with popular content management systems, social media platforms, and marketplaces, expanding businesses' reach and connecting with diverse customer segments. Ecwid's analytics suite offers detailed insights into customer behavior, sales trends, and campaign performance. This enables data-driven decision-making and continuous optimization.
What is your favorite aspect of this product?
The platform's intuitive interface empowers even those with limited technical expertise to create visually stunning and highly functional online stores. Furthermore, Ecwid's customer support team is always available to provide guidance and resolve any issues promptly.
What do you dislike most about this product?
Although Ecwid is a great platform, it has some limitations. The customization options for advanced design elements could be expanded to cater to businesses with unique branding requirements. Additionally, the built-in search functionality could benefit from more robust filtering and sorting capabilities to enhance the customer's product discovery experience.
What recommendations would you give to someone considering this product?
To enhance your online presence and provide a great shopping experience, I highly recommend Ecwid by Lightspeed. It enables businesses to create engaging and user-friendly online stores that captivate customers and drive conversions. Ecwid's responsive design, seamless integration capabilities, and comprehensive analytics suite make it an invaluable investment for any business looking to thrive in the digital age.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity