What is Duo Security?
Duo's trusted access solution is a user-centric zero-trust security platform to protect access to sensitive data at scale for all users, all devices and all applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Duo Security?
Pros
- Unique Features
- Efficient Service
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Biometrics Authentication
Multi-Device Protection
OTP Authentication
Role and User Management
Adaptive Authentication (Risk-based)
Role-Based Multi-Factor Authentication
Soft Token Authentication
Email Authentication
Dashboards, Analytics and Reporting
Hard Token Authentication
Browser Push Notifications
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Duo Security Reviews
Ramone P.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Feb 2024
Our organization and Cisco Duo makes a good Duo
Likeliness to Recommend
What differentiates Duo Security from other similar products?
Top of the line Security Features that keep our business safe and secure
What is your favorite aspect of this product?
Easy to administrate - Reduce our cost of support by providing relevant information through the Knowledge base article search interface. - Efficiency of the support and product documentation.
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
Do your research
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Kheeda C.
- Role: C-Level
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jan 2024
Pricey way to use
Likeliness to Recommend
What differentiates Duo Security from other similar products?
The brand!!!
What is your favorite aspect of this product?
The sustainer intersections
What do you dislike most about this product?
The end user
What recommendations would you give to someone considering this product?
You should use it or at least pay for it.
Pros
- Enables Productivity
- Effective Service
- Continually Improving Product
- Performance Enhancing
Cons
- Inhibits Innovation
- Less Reliable
- Less Friendly Negotiation
sakthi v.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2025
Cisco DUO APP
Likeliness to Recommend
What differentiates Duo Security from other similar products?
Ease of Deployment and Use: Duo is known for its quick setup—it integrates easily with existing infrastructure, including VPNs, cloud apps, and on-prem systems, without requiring deep coding or complex configurations. User-Friendly Authentication: The Duo Push mobile app offers a seamless authentication experience. Users can verify logins with a single tap instead of entering codes manually, reducing friction and support calls.
What is your favorite aspect of this product?
The Duo Push authentication feature is my favorite aspect. It’s incredibly fast, simple, and user-friendly—users can approve login requests with just one tap on their smartphone, eliminating the need to type OTPs or carry tokens. This ease of use greatly improves user adoption and security compliance, while still maintaining strong multi-factor protection.
What do you dislike most about this product?
The main drawback is that advanced features—such as detailed device insights, adaptive access policies, and granular reporting—are available only in higher-tier plans. Smaller organizations may find these premium plans costly, especially if they only need basic MFA functionality. Additionally, occasional push notification delays can occur in areas with poor mobile connectivity.
What recommendations would you give to someone considering this product?
Start with a pilot rollout — test Duo with a small group of users or specific applications first to understand its integration and user experience. Ensure reliable mobile connectivity — since Duo Push relies on internet access, make sure users have stable mobile data or Wi-Fi. Educate end users early — provide a short onboarding guide or demo to reduce confusion during initial rollout.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Fair
