What is Duo Security?
Multi-factor authentication (MFA) is a secure, user-friendly way to protect access by requiring two or more identity verification factors to log in. With Cisco Duo, phishing-resistant MFA is simple to deploy and helps stop phishing attacks, malware, and ransomware in their tracks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Duo Security?
Pros
- Unique Features
- Efficient Service
- Performance Enhancing
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Biometrics Authentication
Multi-Device Protection
OTP Authentication
Adaptive Authentication (Risk-based)
Role and User Management
Soft Token Authentication
Role-Based Multi-Factor Authentication
Email Authentication
Dashboards, Analytics and Reporting
Hard Token Authentication
Browser Push Notifications
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Duo Security Reviews
Matthew W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Essential protection for end users
Likeliness to Recommend
What differentiates Duo Security from other similar products?
Duo is so easy to use and integrates quickly and effectively with all our current systems, giving peace of mind that we can authenticate users wherever they are
What is your favorite aspect of this product?
Push requests for the mobile app ensure that users experience is streamlined and responsive
What do you dislike most about this product?
Nothin much to dislike
What recommendations would you give to someone considering this product?
This is something that every company should implement - it gives you complete control and peace of mind that users can authenticate and prove their connections
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: C-Level
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2024
Wonderfully Rich product full of features
Likeliness to Recommend
Pros
- Enables Productivity
- Respectful
- Security Protects
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Charges for Enhancements
sakthi v.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2025
Cisco DUO APP
Likeliness to Recommend
What differentiates Duo Security from other similar products?
Ease of Deployment and Use: Duo is known for its quick setup—it integrates easily with existing infrastructure, including VPNs, cloud apps, and on-prem systems, without requiring deep coding or complex configurations. User-Friendly Authentication: The Duo Push mobile app offers a seamless authentication experience. Users can verify logins with a single tap instead of entering codes manually, reducing friction and support calls.
What is your favorite aspect of this product?
The Duo Push authentication feature is my favorite aspect. It’s incredibly fast, simple, and user-friendly—users can approve login requests with just one tap on their smartphone, eliminating the need to type OTPs or carry tokens. This ease of use greatly improves user adoption and security compliance, while still maintaining strong multi-factor protection.
What do you dislike most about this product?
The main drawback is that advanced features—such as detailed device insights, adaptive access policies, and granular reporting—are available only in higher-tier plans. Smaller organizations may find these premium plans costly, especially if they only need basic MFA functionality. Additionally, occasional push notification delays can occur in areas with poor mobile connectivity.
What recommendations would you give to someone considering this product?
Start with a pilot rollout — test Duo with a small group of users or specific applications first to understand its integration and user experience. Ensure reliable mobile connectivity — since Duo Push relies on internet access, make sure users have stable mobile data or Wi-Fi. Educate end users early — provide a short onboarding guide or demo to reduce confusion during initial rollout.
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Fair
