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Dropbox

Dropbox Sign

Composite Score

9.2 /10

CX Score

9.2 /10

62 Reviews Write a Review

What is Dropbox Sign?

Dropbox Sign allows you to electronically request and add legally valid signatures to any document, from new hire agreements to loans, to NDAs. Dropbox Sign is available in an intuitive web interface, a developer-friendly API, or as a Salesforce add-on.

Company Details

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Awards & Recognition

Dropbox Sign won the following awards in the Electronic Signature category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

9 Top Rated Capabilities

12 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

Dropbox Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Sign?

3% Negative

6% Neutral

91% Positive

Pros

Client Friendly Policies
Security Protects
Fair
Trustworthy

Feature Ratings

Average 93

User-Friendly

E-Signatures

Digital Signature

Audit Trail

Workflow

Mobile

Regulatory Compliance

Notifications

Third-Party Integration

Cloud/On-Prem/Hybrid Deployment

Security

Vendor Capability Ratings

Average 91

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Quality of Features

Dropbox Sign Reviews

Anthony M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Strong brand + ease of use

Likeliness to Recommend

8 /10

What differentiates Dropbox Sign from other similar products?

We used the product when it was HelloSign, prior to being purchased by Dropbox. The emphasis on simplicity and intuitive design is what drew us to the product and with Dropbox's acquisition, the addition of their brand makes for a stronger value proposition, particularly in security.

What is your favorite aspect of this product?

Intuitive, easy UI

What do you dislike most about this product?

Since being acquired by Dropbox, we've experienced some stability/reliability issues. We've had submissions disappear after being sent out for e-signatures, where signees are unable to pull up the document when clicking the link to proceed to do so. Had to reinitiate the process from scratch, resulting in confusion and delays in contract execution.

What recommendations would you give to someone considering this product?

Our overall rating is buoyed by our HelloSign experience. With the acquisition by Dropbox being within the last year, we are still assessing if the issues we've experienced have completely gone away and that the previous reliability will return as the norm. Our recommendation is to test drive it on the free version and compare to other options before making a full commitment. The Dropbox brand is a strengthener and should result in it being a more robust platform vs. its prior iteration. For the long term, it will probably become close to a no-brainer decision as a result.

Pros

Enables Productivity
Security Protects
Helps Innovate
Continually Improving Product

Cons

Less Reliable
Less Efficient Service
Less Effective Service

Chairs B.

Role: Public Sector
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

An E-Office That Knows No to All Limitations

Likeliness to Recommend

9 /10

What differentiates Dropbox Sign from other similar products?

No time limit of accessing our services.

What is your favorite aspect of this product?

Large area coverage without additional staffs.

What do you dislike most about this product?

Time by time price hicks.

What recommendations would you give to someone considering this product?

You can now work border-free and out of timezones limitations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Alexis S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

How We Deliver

Dropbox Sign

What is Dropbox Sign?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Dropbox Sign Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dropbox Sign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Audit Trail View all previous activity including any recent edits and user access.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Security Software provides appropriate data and access security.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Dropbox Sign Reviews

Anthony M.

Strong brand + ease of use

Likeliness to Recommend

Pros

Cons

Chairs B.

An E-Office That Knows No to All Limitations

Likeliness to Recommend

Pros

Alexis S.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

User-Friendly

E-Signatures

Digital Signature

Audit Trail

Workflow

Mobile

Regulatory Compliance

Notifications

Third-Party Integration

Cloud/On-Prem/Hybrid Deployment

Security

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Quality of Features