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Drift Conversation Cloud Logo Award Winner Product Badge
Drift Conversation Cloud Logo Award Winner Product Badge
Salesloft, Inc

Drift Conversation Cloud

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Drift Conversation Cloud
8.2 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

Company Details


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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative
2% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 85

Leads Generation

88

Personalized Service

87

Voice or Text Input

87

Scheduled Availability

86

Translation

85

Application Programming Interface

84

Workflow Processing

84

Multi-channel

82

Integration With CRM

82

Natural Language Processing

82

Wayfinding

81

Vendor Capability Ratings

Average 83

Breadth of Features

88

Quality of Features

87

Ease of Implementation

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

85

Ease of Customization

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Business Value Created

81

Ease of Data Integration

81

Vendor Support

76

Drift Conversation Cloud Reviews

James I.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Utterly fantastic and user-friendly solution

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

The point of difference of Drift is that, in comparison to other complicated and expensive chatbot systems, it is an utterly fantastic and user-friendly lead-generating solution that can produce more high-quality connections. The capability of Drift to book conversations immediately from chatbot cues is another unique strength of this system that saves us from a lot of manual work.

What is your favorite aspect of this product?

We never ever considered that interacting with our consumers could be so straightforward, but Drift has made managing interactions with website visitors much easier. I build chatbots and run them so skillfully. Visual interface elements are really effective and have a really, super stunning appearance. Instead of calling our helpdesk, readers can now submit a support request directly through our Drift chatbot.

What do you dislike most about this product?

Its only negatives are sporadic late alerts, which usually bother me since when I receive late alerts, our site users receive replies late and are disappointed with the services. Some contemporary functionality is still missing from the reporting capabilities. We discovered certain problems while producing reports using the Drift statistics.

What recommendations would you give to someone considering this product?

Drift is a great tool that may help you in many sections of your firm; all you need to do is grasp how it behaves and exploit it to the fullest in each department. Your difficulties with overseeing visitor engagement will be eliminated. It will enable you to work in the environment of your dreams and increase the output and profitability of your business place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Andrew C.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An excellent chatbots application

Likeliness to Recommend

10 /10

What differentiates Drift Conversation Cloud from other similar products?

DRIFT CONVERSATION CLOUD is an excellent chatbot application for lead generation, helpdesk, and sales team needs. It was the technology that liberated me from having to act like a robot. Because of its incredible features, our sales team can now straightforwardly chat with live customers on our website.

What is your favorite aspect of this product?

The fact that DRIFT CONVERSATION CLOUD is simple to set up, tweak, and align with existing workflows is what makes it the most relevant and interesting for everyone to use. I quickly grasped how it worked, its modern functionality, and how I could use it to our corporation's advantage in daily tasks. This product is surprisingly wonderful and responsive, and working with their tech support was a pleasure whenever needed.

What do you dislike most about this product?

That is hard to say because I have only seen positive results in my everyday life and on the job. It has frequently worked well for me, and I have never had any problems. My teammates occasionally complained about its sudden freeze and crash, but I've never been in that situation.

What recommendations would you give to someone considering this product?

DRIFT CONVERSATION CLOUD is useful because it provides businesses with a direct link to their active users on their website, allowing them to achieve maximum leads while maintaining a simple administrative platform. It alerts managers when any user visits their site, allowing them to stay up to date. It has gained a substantial share of the market by keeping its prices low and its product excellent.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Shenge R.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing Product!

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

Their Personalized Service

What is your favorite aspect of this product?

Integrates impressively with CRM Ease of customization

What do you dislike most about this product?

The adaptability and learning of the software is slow.

What recommendations would you give to someone considering this product?

Drift is a converational software that allows scalable interactions. The assistance of the cloud complements the experience.

Pros

  • Enables Productivity
  • Respectful
  • Acts with Integrity
  • Generous Negotitation

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