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DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.7 /10
Category
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

5% Negative
3% Neutral
92% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

89

Document Sharing

88

Document Hosting

88

Security and Access Control

85

Metrics and Reporting

85

Access Tracking

84

Publication Workflow

83

Check Out Check in

82

Version Control

82

Editor Functions

82

Indexing and Classification

80

Vendor Capability Ratings

Average 85

Ease of Data Integration

89

Quality of Features

88

Ease of Customization

87

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Videos

DocuWare Reviews

Olga N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A reliable way to save documents

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

DocuWare is incredibly user-friendly, available from any device, and very secure. It makes it simple to do away with the need for paper documents now we can fetch documents in a few seconds. Additionally, the program makes document collaboration simple. Its security ability makes it stands out from competitors.

What is your favorite aspect of this product?

DocuWare has become my need in less time now. I don't even think about leaving it. I like each aspect of DocuWare. It was a significant source of information and value for our process. We were able to streamline the purchase procedure, and we now have a flow to record each step of the process from entering the order to receiving confirmation of payment.

What do you dislike most about this product?

The one thing I don't like about Docuware is that there aren't enough alternatives for exporting documents. I would adore the ability to export the document with all the information that was utilized to store it. To be able to search for exactly what you want, some of the search choices need to be adjusted somewhat.

What recommendations would you give to someone considering this product?

DocuWare is incredibly helpful software to store files without any worries. Drag different components onto the form to swiftly position them where you wish. More engagement and quicker work are made possible by this feature. DocuWare is also a less costly tool than other rivals.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Caroline c.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

File sharing software with stellar services

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

Unlike others, DocuWare allows us to securely archive critical business documents, including purchase orders, invoices, and checks. Accessing and sharing documents for group work is a breeze. It helps us stay on top of things and creates searchable "memos" of our files. In a nutshell, this app makes file sharing a cinch for me.

What is your favorite aspect of this product?

The ability to do a search using the whole document has become one of my favorite features. I like that Docuware works both locally and in the cloud. If there's anything that requires my signature at the office, I can sign on and approve it immediately. The fact that it is accessible over the web means I can use it from any location, which is very useful for my telecommuting and home office needs.

What do you dislike most about this product?

They didn't have the most user-friendly search features when I first began using them, but they've become much better. My only complaint is that Docuware's exporting features are minimal. Upgrading storage on the Grandfathered plan is costly, but it enables me to support an infinite number of customers at no extra expense.

What recommendations would you give to someone considering this product?

Docuware allows staff members in different sections of an organization to respond to a customer's inquiries without transferring them to another department. I adore the system and strongly suggest it to anybody concerned with the safety of their files. Those needing automation solutions have my enthusiastic recommendation; I am pleased with their organization.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

Allie S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

the best document management software.

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

I have been in Document Management since the 90s and are exposed to several higher-priced solutions. DocuWare’s interface is by far the simplest in the industry. Training my clients on both administrative and user functions systematically yields positive comments. Simple to know screens that are designed from the user’s perspective, not the programmers.

What is your favorite aspect of this product?

I love how client-service-oriented this company is. Once my company asked for me to seek out an answer like Docuware offers, I created several calls to multiple vendors. Docuware was the sole one ready to justify their product to me in a way that I, as an IT person, might understand. Throughout their software system implementation, our Docuware project manager was continually a fast phone call or e-mail away to resolve any problems we experienced. When implementing the software, only a few issues we encounter get quickly resolved by their help table team. I have been impressed with this company and will gladly advocate them to others trying t

What do you dislike most about this product?

I’m quite new to Docuware so did take a bit of to obtain used to it. Docuware software system is straightforward to use. My only dislike is the way things are set up, can create searching for documents a bit hard. I feel this might be corrected internally with the individuals using the program and our tech team if we modify some of our settings.

What recommendations would you give to someone considering this product?

The chances are extremely endless once it involves being able to store, organize and search at intervals this application. There are several storage options when exploiting the desktop software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Altruistic

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