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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
87%
Conflict Resolution:
93%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

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Bar chart with 10 data series.
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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Notifications

86

Templates

86

Audit Trail

86

Customizable Branding

85

Workflow

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

82

DocuSign Reviews

Patti F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Great product and fulfills many needs.

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Price differs from other similar products but if you pay for the full year this product does provide a discout.

What is your favorite aspect of this product?

The many features and it saves a lot of time and running around.

What do you dislike most about this product?

The only dislike with this is sometimes there is confusion on the receiving end of this product when it comes to needing permissions for access.

What recommendations would you give to someone considering this product?

I would say to try the 30 day free trial.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Nicole B.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Valuable all-inclusive digital signature solution!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

It leverages creative product strategies that differentiates them from competitors

What is your favorite aspect of this product?

I love that it allows you to send, sign, & approve documents anytime from anywhere

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Ensure it works with your existing content & workflow management applications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Finance
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2020

Easy to use and a good value for the price.

Likeliness to Recommend

10 /10

Pros

  • Saves Time
  • Security Protects
  • Reliable
  • Performance Enhancing

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