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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Geraldine S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Mar 2020
Good for business.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I really don't know. It is the only product I've personally used.
What is your favorite aspect of this product?
That you can sign electronically, and not have to print the document, sign it, and then scan it into the computer to return it.
What do you dislike most about this product?
No problems so far.
What recommendations would you give to someone considering this product?
I cannot tell them about other products, so I will tell them that DocuSign was the first eSignature product I was introduced to and I haven't tried another yet.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Charges for Enhancements
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Mar 2020
User friendly and reliable!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Inspiring
- Less Generous
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2020
Fairly easy to use, but the cost is too high.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Effective Service
- Less Fair
