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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Krista R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2020
Gets the job done, but not very comprehensive.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It is pretty user-friendly (especially for the end-user), and it is trustworthy as far as security. It allows for more customization than some other, similar products.
What is your favorite aspect of this product?
Ease of sending a document to be signed.
What do you dislike most about this product?
The inability to edit PDFs directly in the product (other than being able to delete a page).
What recommendations would you give to someone considering this product?
Consider your budget and the breadth of features you will require because it can only do so much for the cost. It can be frustrating to use DocuSign if you need vast customization of the forms or need to be able to really control what you want put in to the docs through the product/the urgency of signature required, etc.
Pros
- Respectful
- Enables Productivity
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Under Delivered
- Inhibits Innovation
Joshua M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2020
Simplifies documents signing process
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign builds effectiveness and versatility;altogether diminishing the measure of genuine administrative work and clutter.With DocuSign you can sidestep all the paper preparing delays and make a superior experience for all users.
What is your favorite aspect of this product?
DocuSign has simplified and smoothed the contracts' approval process. I can send, sign, and approve files from anywhere at any time using any device. I like that it has reduced errors and time taken to sign documents. It has saved me the hassle of decoding handwritten documents since it is digital.
What do you dislike most about this product?
It saved me time and money in receiving signatures and I highly recommend this tool to all digital marketers for signing and receiving agreements from clients.
What recommendations would you give to someone considering this product?
DocuSign is easy to use and time-saving. I absolutely recommend this product to freelancers, small and medium organizations.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
Patti F.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2020
Great product and fulfills many needs.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Price differs from other similar products but if you pay for the full year this product does provide a discout.
What is your favorite aspect of this product?
The many features and it saves a lot of time and running around.
What do you dislike most about this product?
The only dislike with this is sometimes there is confusion on the receiving end of this product when it comes to needing permissions for access.
What recommendations would you give to someone considering this product?
I would say to try the 30 day free trial.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
