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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Kenneth B.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

does what i need it to do at a good price

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

the other products are not as simple to use nor as secure

What is your favorite aspect of this product?

it is so easy to use

What do you dislike most about this product?

nothing i dislike

What recommendations would you give to someone considering this product?

use it and be glad you can sign this way

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Client Friendly Policies

Josh S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

A great service for getting Agreements done

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Its so easy to get implanted and out the door

What is your favorite aspect of this product?

Digital records for finding agreements

What do you dislike most about this product?

Integrating with documents initially.

What recommendations would you give to someone considering this product?

If you are thinking you need this, just get it. It saves loads of time.

Pros

  • Saves Time
  • Fair
  • Reliable
  • Performance Enhancing

Karl H.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Secure by Ponderous

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

It seems to be a very secure tool.

What is your favorite aspect of this product?

I don't have to print and do hand signatures any longer and it works across multiple regions.

What do you dislike most about this product?

Because of the security and integration with my organizations systems I am required to provide my credentials multiple multiple times to sign a single document. Its a huge pain and extremely annoying.

What recommendations would you give to someone considering this product?

Work to understand the tools integration with your local systems and cybersecurity.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Cons

  • Security Frustrates
  • Less Performance Enhancing
  • Less Productive

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