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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Audit Trail
Notifications
Templates
Customizable Branding
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
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Kenneth B.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2020
does what i need it to do at a good price
Likeliness to Recommend
What differentiates DocuSign from other similar products?
the other products are not as simple to use nor as secure
What is your favorite aspect of this product?
it is so easy to use
What do you dislike most about this product?
nothing i dislike
What recommendations would you give to someone considering this product?
use it and be glad you can sign this way
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Client Friendly Policies
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Josh S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2020
A great service for getting Agreements done
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Its so easy to get implanted and out the door
What is your favorite aspect of this product?
Digital records for finding agreements
What do you dislike most about this product?
Integrating with documents initially.
What recommendations would you give to someone considering this product?
If you are thinking you need this, just get it. It saves loads of time.
Pros
- Saves Time
- Fair
- Reliable
- Performance Enhancing
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Karl H.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2020
Secure by Ponderous
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It seems to be a very secure tool.
What is your favorite aspect of this product?
I don't have to print and do hand signatures any longer and it works across multiple regions.
What do you dislike most about this product?
Because of the security and integration with my organizations systems I am required to provide my credentials multiple multiple times to sign a single document. Its a huge pain and extremely annoying.
What recommendations would you give to someone considering this product?
Work to understand the tools integration with your local systems and cybersecurity.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Cons
- Security Frustrates
- Less Performance Enhancing
- Less Productive