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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Karl H.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Secure by Ponderous

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

It seems to be a very secure tool.

What is your favorite aspect of this product?

I don't have to print and do hand signatures any longer and it works across multiple regions.

What do you dislike most about this product?

Because of the security and integration with my organizations systems I am required to provide my credentials multiple multiple times to sign a single document. Its a huge pain and extremely annoying.

What recommendations would you give to someone considering this product?

Work to understand the tools integration with your local systems and cybersecurity.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Cons

  • Security Frustrates
  • Less Performance Enhancing
  • Less Productive
  • Role: Vendor Management
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Oct 2020

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Sean B.

  • Role: Public Sector
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

The product was reliable and easy to use.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

I've used a few of these programs before but DocuSign seemed to flow easily from one step to the next.

What is your favorite aspect of this product?

Very easy to use.

What do you dislike most about this product?

There was nothing I disliked.

What recommendations would you give to someone considering this product?

The ease of use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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