What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
John H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
Great Product, accurate and security forward
Likeliness to Recommend
What differentiates DocuSign from other similar products?
ease of use plus simplicity
What is your favorite aspect of this product?
Quick, reliable and accurate
What do you dislike most about this product?
Nothing, I like the product as is
What recommendations would you give to someone considering this product?
You will not be sorry
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Alisson L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2021
Efficient solution for electronic signatures.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign really helps to avoid so much paperwork and more when we are in a state of quarantine, since it allowed me to be able to perform authorizations without leaving my home. I was also able to do the same with clients and the best thing is that I did not need to guide them much so that they understood how it works. I have found that the signatures are more precise and detailed than other digital signature software, this allows me to have more confidence when it comes to expediting business agreements more easily and without hassle. I can manage from tax documents, such as contracts, authorizations, etc.
What is your favorite aspect of this product?
I can send documents to clients within this platform as well as by email. It has reminders in case it has not been signed yet, this is very useful when you are very busy with other tasks. Everything is done remotely and anyone can understand DocuSign, I had no problem from the first day I started using digital signatures as a signing option. Everything is done digitally, there is no need to download, sign and re-scan to send since this platform does everything within the same document.
What do you dislike most about this product?
I have problems when there are problems in a document, I do not have the necessary functions to be able to edit them in case of any failure or problem, the editor is really very limited and in several cases I have had to start over to apply the corrections that I have had to apply. Navigating within the pages can be a bit slow and complicated, I hope they improve that aspect to speed up the work process.
What recommendations would you give to someone considering this product?
I consider this platform one of the best for managing digital signatures of documents in a fast, secure and easy-to-use way. It is useful to work remotely and without the need for so much paperwork since all the documentation can be done digitally. It can help complete your work without having to leave your home or in case you are unable to sign in person.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Martin O.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2021
Best platform for all of your e-signature needs.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign is efficient and allows us to send, share and track agreements and contracts easily from our premises with no extra cost and this allows efficient implementation of our workflow.
What is your favorite aspect of this product?
DocuSign helps us save time by reducing manual methods of documents signing and approval helping us transact our business more faster. Its secure and boosts our clients and stakeholders satisfaction enabling us to serve more customers efficiently. Its efficient and customer support is available and willing to help all users who may have issues in suing the platform well.
What do you dislike most about this product?
Some of our stakeholders had a steep learning curve in understanding how to use the platform in a reliable manner.
What recommendations would you give to someone considering this product?
DocuSign fits well in all organizations and this ensures that you hasten your business by approving contracts and agreements in an efficient manner growing your workflow.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity