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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Jeremiah T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fast , Secure and Convenient for business

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

With DocuSign, i can send and receive files from anywhere at any time with its responsive mobile support and web applications. It does stand out for offering a secure and safe way of signing documents. It integrates with all the existing tools that we use. It allows us to route documents to multiple users in serial, parallel, and mixed sequencing to tailor to our internal processes. Also, its ease of use and efficient workflow process is amazing. The DocuSign Click API offers the capabilities we require to get up and running within a couple of weeks. It continues to save a lot of time and provide a seamless customer experience.

What is your favorite aspect of this product?

DocuSign has enabled us to eliminate all manual steps by going digital and freed all our employees to focus on more strategic work. The automation tool has created a far better experience by enabling mazing efficiencies in the signing of all transactions and legal documents. The reporting and analytics have enabled us to have greater insights and make better decisions. The tool has really been transformative and one of the most notable things about the tol is speed. The high speed of signing mutple documents at the same time has enabled all users to have an intuitive, secure, and fast experience.

What do you dislike most about this product?

DocuSign offers a fast and secure user experience and performs with great speed. I have never experienced a crash of the system even on the mobile application. I have nothing I dislike about the tool.

What recommendations would you give to someone considering this product?

If you are an organization looking for a safe and easy experience for all our clients and users, DocuSign is the right tool for this job. DocuSign is easy to use and enables a large volume of documents transaction and signing processes with high speed. It offers a variety of features that are free and also premium features which can be costly for small organizations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Harold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Real-time monitoring of document signatures.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

The main advantage DocuSign has over other services like Hellosign is the free trial. DocuSign offers a much more complete free trial, where you can send the signatures you want without paying anything, while in HelloSign you can only send 3 signature documents for free per month. Also, DocuSign offers a real-time system for monitoring the document sent, while HelloSign takes time to process the status of the document sent. This real-time monitoring allows obtaining the signature instantly, knowing what the user has done with the sent document and obtaining immediate results without having to wait.

What is your favorite aspect of this product?

What I like most about DocuSign is that it has endless certifications for each document that is sent to a recipient. These certifications are international and allow my documents to be valid anywhere, it has more than 3 certifications. I also like the great accessibility it has, since the Apps for Android and iOS are very efficient, they allow you to sign documents without delays and without the need to use a computer. Also, the main panel is quite comfortable, you can check which documents have been signed and which ones are yet to be signed, all very organized by date of delivery, this helps to know exactly the status of each document.

What do you dislike most about this product?

DocuSign does not have integrations with other cloud storage services and this means that we have to manually upload documents. In most cases, our documents are stored in the Dropbox cloud, so we would like to have an integration with the Dropbox service to be able to send documents faster, without the need to manually upload them to the DocuSign platform. This is a negative point that was not that impactful for us but we trust that DocuSign will do its best to offer a much more feasible integration between Dropbox and DocuSign.

What recommendations would you give to someone considering this product?

Without a doubt, I would recommend DocuSign to any colleague or any company that is considering using it, it is a very comfortable software to make signatures, request third-party signatures, create documents, send them and later, monitor the status of the signature of each document. Monitoring is done in real time from the DocuSign main panel, so it is very easy to know the status of the signature, if the document has already been signed or if not, send an alert so that they can hurry up with the signature. The prices are accessible and it is a software that you will not regret.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Robert E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Big Time Saver

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign offers a centralized dashboard to provide a complete view and control of all the documents you've sent for signing. The notifications tool is also powerful that alerts us in real-time as the process of signing goes. The software also comes with special tools that will help you personalize, modify and send your document, resulting in seamless document editing. And same as with DocuSign, you can use reusable templates for easier sending documents. It offers two-factor authentication. One is password-protected, and the other is encryption protection which keeps sensitive files safe from theft.

What is your favorite aspect of this product?

DocuSign is easy to use and has great features that streamline the signing of documents. I love that it enables us to manage multiple and sequential recipients. The tool helps us to handle mutple clients simultaneously with just a click of a button. The templates can be reused and customized to offer a personalized experience. Another added advantage of using Docusign is that i can send files even when offline as well as e-signing which gives it a competitive advantage over other similar tools. The tagging tool is also a big plus to us, especially when showing all our recipients where to sign.

What do you dislike most about this product?

What i dislike about Docusign is the process of recipient authentification process that costs extra cash but is still an added advantage because of the security.

What recommendations would you give to someone considering this product?

If you are looking for a tool that can securely and flexibly send and receive documents for signing digitally I recommend Docusign. It is easy to use and provides the team with greater efficiency in sending bulky files for e-signing. It is a big time saver and we all love using it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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