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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Sara Y.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
DocuSign saves time and trees
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The software is relatively inexpensive. It integrates with Slack, Zoom, and other work from home tools, which makes the whole back and forth process easier on remote workers. I also like that you can use DocuSign as a project management tool to a certain extent. You can send notifications for employees to sign, scan, and send important document in real time (all without writing an email).
What is your favorite aspect of this product?
I am an environmentalist, so I appreciate that this software is eco-friendly, reduces its own carbon footprint, and saves trees as an added benefit. Gone are the days when I have to print out a document, scan it, and manually enter it back into our CRM. With DocuSign, the process is instant! As someone who onboards and off-boards a lot of people (from temporary employees, consultants, contractors, and seasonal interns), I enjoy not having to waste so much paper, ink, and time getting and preparing all these documents together.
What do you dislike most about this product?
Not a dealbreaker, but I wish that they provided discounts to nonprofit organizations such as ours.
What recommendations would you give to someone considering this product?
Please utilize the free trial prior to purchase and play around with the platform! if you're working for a nonprofit or political campaign then you may be hesitant to buy an annual software license, but I encourage you to do so if you have the budget or funding for it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sathisha V.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent e-Signature tool
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Ease of use and centralized tracking
What is your favorite aspect of this product?
Transparent workflows Reminders and notifications on change in status are very helpful Unique ID for each request Dashboard is informative Integration with other 3rd party tools User interface is good
What do you dislike most about this product?
High price tag compared to similar products
What recommendations would you give to someone considering this product?
Recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Navya R.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Digitalized document signature execution process
Likeliness to Recommend
What differentiates DocuSign from other similar products?
User friendly platform and transparent workflows
What is your favorite aspect of this product?
Ability to integrate with other tools Approval workflows UX is very good to navigate Detailed and informative dashboard Customized reports Mobile access Multi-layered security
What do you dislike most about this product?
Document size limit should be increased
What recommendations would you give to someone considering this product?
Highly recommended e-Signature tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
