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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Matt F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Great product, necessity for all sales orgs
Likeliness to Recommend
What differentiates DocuSign from other similar products?
It's name recognition and status in the market lead to innovation and reliability. Great support and technology hardly ever experiences issues
What is your favorite aspect of this product?
The ease of use - it is incredibly intuitive and easy to use. Even if you have never used the product before, the ramp to learning how to effectively navigate the platform is very short
What do you dislike most about this product?
The integration with SalesForce leaves things to be desired at times. I'm not sure if that is a DocuSign issue or a SFDC issue, but it fails to populate data/ not easy to track envelopes at times
What recommendations would you give to someone considering this product?
There are plenty of options to consider for E-Signature platforms but DocuSign is the clear leader for a reason.
Pros
- Enables Productivity
- Helps Innovate
- Effective Service
- Caring
Kiran B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Good Platform to have Electronic Signatures
Likeliness to Recommend
What differentiates DocuSign from other similar products?
we can collect the signature from all over which differentiate it from others.
What is your favorite aspect of this product?
we get the notification if anyone has signed the document. it also send the reminders for pending signatures. it give the copy of same data and helps to save the data. we can have the privacy if we want for specific document.
What do you dislike most about this product?
its interface is difficult to understand for first time users. Customer support can be more responsive, it quite expensive to buy the paid plan. templates can be added.
What recommendations would you give to someone considering this product?
To get signature from multiple people at a time its good to have docusign software.
Pros
- Reliable
- Inspires Innovation
- Respectful
- Fair
Cons
- Vendor Friendly Policies
Angelica J.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Secure and potent e-signing platform
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign gives our users inside and outside of our organization the ability to safely access, sign, and distribute crucial papers online from any location at any time on any device. Using DocuSign e-signature management has not only made our digital transactions more efficient but also saved us time and money.
What is your favorite aspect of this product?
Right from our Chrome browser, we can easily view envelope status, issue notifications, sign papers, and start gathering signatures from any place. From our phone, we can track the progress of each of our documents and send notifications and act right away if a document needs to be signed. Now because we can complete everything in one go and in one place, our work goes a lot quicker.
What do you dislike most about this product?
It can be complicated, and the settings are numerous and difficult to use. The operation and usability of the separate and individual DocuSign accounts are difficult. I wish I could actually draw my signature. To make it even more competent, I'd like them to offer a few additional alternatives for writing typefaces or to create my signature themselves.
What recommendations would you give to someone considering this product?
I must recommend DocuSign to all businesses. You can also use the DocuSign eSignature right from your browser to stay up to date and take action on your documents while you're making purchases, browsing the web, or enjoying your favorite programs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
