What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Douglas S.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great functionality/audit...easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Recognized leader in the space, globally used, very intuitive platform...
What is your favorite aspect of this product?
Functionality and speed
What do you dislike most about this product?
N/A...very satisfied with DocuSign!
What recommendations would you give to someone considering this product?
Definitely compare to other platforms and you will see DocuSign rises to the top...
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Diego F.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Fantastic product!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy to organize documents and eco-friendly because don't use paper.
What is your favorite aspect of this product?
Digital signs.
What do you dislike most about this product?
I don't have dislikes.
What recommendations would you give to someone considering this product?
I really recommend this product. Say "Bye-bye" to paper and keep your contracts organized and secure.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Almas N.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2023
very reliable product
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Easy to use
What is your favorite aspect of this product?
Digital signature
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
I will recommend this product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features