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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Douglas S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Great functionality/audit...easy to use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Recognized leader in the space, globally used, very intuitive platform...

What is your favorite aspect of this product?

Functionality and speed

What do you dislike most about this product?

N/A...very satisfied with DocuSign!

What recommendations would you give to someone considering this product?

Definitely compare to other platforms and you will see DocuSign rises to the top...

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diego F.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Easy to organize documents and eco-friendly because don't use paper.

What is your favorite aspect of this product?

Digital signs.

What do you dislike most about this product?

I don't have dislikes.

What recommendations would you give to someone considering this product?

I really recommend this product. Say "Bye-bye" to paper and keep your contracts organized and secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Almas N.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

very reliable product

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

Easy to use

What is your favorite aspect of this product?

Digital signature

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I will recommend this product

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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