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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Marcelo-alegría F.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Platform for signing business documents

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

DocuSign differs from other digital signature services with unique features, such as its integration with cloud-based office programs like Dropbox and Google Drive. Seeing the specifics and events of the signature or trace is very helpful with the completion certificate. The best feature of DocuSign is its capacity to import fields from Salesforce into PDF documents.

What is your favorite aspect of this product?

I adore the ability to save templates; simply choosing a template makes things so much simpler as we frequently submit the same form repeatedly. I like that it's simple to get two people to sign documents and that you can know where something "is" so that neither of you signs the incorrect copy. The fact that you may personalize your signature for each form you sign and even scan documents to sign them without ever leaving your computer is lovely.

What do you dislike most about this product?

It is not a component of the PDF ecosystem. It is standalone, which makes it more challenging to use than PDF products from competitors. I hope you can personalize your signature more effectively. Also, it appears to delete the document after a predetermined period; it would be wonderful to go back and retrieve it at any moment.

What recommendations would you give to someone considering this product?

The fact that it doesn't have many functions makes it simpler for most employees to utilize. It also makes it challenging to omit a signature or initial because it guides signers through the signing procedure. Simple access from even the most remote regions utilizing any standard device such as a laptop, desktop, or even a personal computer and tablet Users can track papers, examine real-time updates, and view documents in the queue using the dashboard.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

May A.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Reliable, easy to use

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Streamline

What is your favorite aspect of this product?

Templates, annotations very easy and specific

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

Very reliable, for both work and home use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sahil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Your key to digital transformation is DocuSign !!

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

Every aspect of HR, including onboarding, attrition, promotions, and other use cases, is handled by DocuSign. The capacity for a candidate or an employee to sign the necessary papers virtually anywhere is the business challenge that DocuSign resolves. Another issue that the digital audit trail addresses is the issue of misplaced documents, etc.

What is your favorite aspect of this product?

Simple to operate, the manage tab makes it incredibly simple to view the status of each of your envelopes. The date/time stamp, signer's name, email address, and IP address are all visible on this legally binding document. It's quite convenient to have a single, enforceable document including all of your contracts. This function can save you from squandering an expensive "Envelope." You should learn more about that function if you aren't already since it might help you avoid wasting time, money, or frustration.

What do you dislike most about this product?

When you've finished signing, send me an email inviting me to join. It's perplexing. It always gives me the impression that I may have skipped a step. A larger page to indicate completion

What recommendations would you give to someone considering this product?

DocuSign is a lifesaver when you need to sign documents quickly and on the fly. Having a trustworthy digital solution is a game changer for me because I detest paperwork. Digital has become the new standard, and since there is no waste, it is significantly healthier for the environment. It's so ridiculously simple to use that even my mum could do it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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