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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Templates

85

Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

82

Vendor Support

82

Ease of IT Administration

81

Availability and Quality of Training

79

DocuSign Reviews

Jessica A.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Simplest Way to Sign Documents Anywhere

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is super easy to use as it has a simple interface that even new users can understand right away.

What is your favorite aspect of this product?

One of the top pros this software has is how quickly I can send and receive signatures. It feels great to see the progress of my documents and know who needs to sign next.

What do you dislike most about this product?

I do not particularly appreciate that there are not many options to customize my templates.

What recommendations would you give to someone considering this product?

If you want a fast and easy way to sign documents, I highly recommend DocuSign.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Caring

Mohit Y.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Authenticity

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Not observed, not compared

What is your favorite aspect of this product?

That it gives you the aunthetic file, which cant be tempered

What do you dislike most about this product?

Nothing.

What recommendations would you give to someone considering this product?

Authenticity and originality of the product cann be vouched

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shubhi A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use electronic signature tool

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Ease of use, intuitiveness, and breadth of features

What is your favorite aspect of this product?

Ease of use for the end user

What do you dislike most about this product?

Pricing could be better

What recommendations would you give to someone considering this product?

Worth investing in for efficient electronic signature management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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