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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Alvaro Q.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

The best solution for signing documents

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

It's the most used tool with the companies I've worked with.

What is your favorite aspect of this product?

Very easy to use no matter the type of user you are

What do you dislike most about this product?

Sometimes they're behind some innovations

What recommendations would you give to someone considering this product?

Give it a try, I'm sure it will fit your needs unless price is a very sensitive point

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

Cons

  • Commodity Features

Remi Oluchi G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Integral to our day to day operations.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

We have recently adopted Docusigns e-witness feature into some of our signature collection scenarios. This feature enables a customer / user to identify a third party who can act as a witness to the agreement or contract they've signed with us. Thereby eliminating the need for manual verification of a witness, while ensuring a multi-level authentication process that ensures that the identity of a would-be witness is properly verified. Most importantly, Docusign provides us with a certificate of completion document that is admissible in court, if ever there is a dispute in future. The above is an area where Docusign differentiates itself.

What is your favorite aspect of this product?

love the array of customization which I am allowed to execute on Docusign. Basically, we are able to tweak the Docusign platform to fit into the current needs of my organization. For example, we were able to change how contract documents were delivered to recipients from standard email to sms based delivery. This allowed us to reach contract signatories faster and create a unique signing experience for our customers.

What do you dislike most about this product?

The use of Docusign in my organzation is a straight-forward one. Docusign simply helps us get our contractual documents signed. As far as I am concerned , Docusign is in lockstep with what we expect from an electronic signature tool.

What recommendations would you give to someone considering this product?

Within my department, we are using Docusign to get signatures of our customers on contractual documents electronically. Docusign has simply provided us with a simple, thoughtful solution that ensures my team and our customers can sign documents anywhere.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Martha S.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

A Securing Signature.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I discarded a lot of tools earlier to catch the flawless tie for my institute. Later, consuming DocuSign, I recognized that our quest is finished and it is the seamless counterpart. Entirety about DocuSign e-Signature attracts me, and it has been verified to be really advantageous to my company in the long course.

What is your favorite aspect of this product?

An additional feature I love, there is no requirement to upload documents, one can easily drag and fall them. Bulk envelopes can also be referred to and shared between DocuSign users. Account of the transaction can also be got which would be very supportive.

What do you dislike most about this product?

I am systematically content with the worth my team catches from this software invention.

What recommendations would you give to someone considering this product?

I would love to get the structure of PandaDoc where prewritten portlets can be glided into the documents and new documents can be made right to the stage.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Caring

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