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What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Mobile
Security
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Templates
Workflow
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted May 2023
Easy to Use but pricey!
Likeliness to Recommend
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
Remi Oluchi G.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2023
Integral to our day to day operations.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
We have recently adopted Docusigns e-witness feature into some of our signature collection scenarios. This feature enables a customer / user to identify a third party who can act as a witness to the agreement or contract they've signed with us. Thereby eliminating the need for manual verification of a witness, while ensuring a multi-level authentication process that ensures that the identity of a would-be witness is properly verified. Most importantly, Docusign provides us with a certificate of completion document that is admissible in court, if ever there is a dispute in future. The above is an area where Docusign differentiates itself.
What is your favorite aspect of this product?
love the array of customization which I am allowed to execute on Docusign. Basically, we are able to tweak the Docusign platform to fit into the current needs of my organization. For example, we were able to change how contract documents were delivered to recipients from standard email to sms based delivery. This allowed us to reach contract signatories faster and create a unique signing experience for our customers.
What do you dislike most about this product?
The use of Docusign in my organzation is a straight-forward one. Docusign simply helps us get our contractual documents signed. As far as I am concerned , Docusign is in lockstep with what we expect from an electronic signature tool.
What recommendations would you give to someone considering this product?
Within my department, we are using Docusign to get signatures of our customers on contractual documents electronically. Docusign has simply provided us with a simple, thoughtful solution that ensures my team and our customers can sign documents anywhere.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Garrett D.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted May 2023
Super easy to use
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Not sure as I've only used DocuSgin
What is your favorite aspect of this product?
How easy it is to use
What do you dislike most about this product?
Nothing I can think of
What recommendations would you give to someone considering this product?
Include the ability to send multiple documents at once
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
