What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Audit Trail
Notifications
Security
Regulatory Compliance
Workflow
Customizable Branding
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Harish Kumar V.
- Role: Information Technology
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Jul 2026
Pioneer of CLM
Likeliness to Recommend
What differentiates Docusign from other similar products?
Overall Docusign is one of the Monopoly CLM tool in the market. But compared to Docusign other CLM platforms have been updated their product features and UI. And other CLM platforms have become more user friendly and easily understandable and it is also very transparent
What is your favorite aspect of this product?
E-Signature Insights and Reporting OOTB Integration
What do you dislike most about this product?
Complex Workflow creation Configuration of Intake form
What recommendations would you give to someone considering this product?
Docusign has a good E-Signature. It has good Insights and Reporting. Good with OOTB integration.
Pros
- Trustworthy
- Effective Service
- Fair
- Security Protects
Cindy R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
Fast, secure, and reliable digital signing
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is so easy to deal with. It has significantly reduced turnaround times for approvals and contracts in daily operations.
What is your favorite aspect of this product?
The amazing area of DocuSign is the speed and convenience it brings to document signing. It lets me send, review, and sign agreements from virtually any device without needing to print or scan anything.
What do you dislike most about this product?
For everyday use, the core features work so smoothly that it doesn’t affect my experience much. It still feels like a very solid and well-rounded platform. So, there isn’t really anything major I dislike about it.
What recommendations would you give to someone considering this product?
Before choosing a plan, take time to evaluate how many users, templates, and automation features your team actually needs so you can select the most effective option.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Respectful
Mohit A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
DocuSign Review
Likeliness to Recommend
What differentiates Docusign from other similar products?
Easy to sign documents digitally that helps in quickly complete approvals and agreements within a minute. Quick to share documents with others. It ensure robust security and protects our data.
What is your favorite aspect of this product?
It streamline the approval process, it keeps our documents secure.
What do you dislike most about this product?
Wonderful solution, no issue faced so far. Happy with the services.
What recommendations would you give to someone considering this product?
Recommend because it streamlines the approval process and makes efforts less.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
