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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 87

E-Signatures

91

Digital Signature

90

User-Friendly

89

Mobile

88

Security

88

Regulatory Compliance

86

Audit Trail

86

Notifications

86

Templates

85

Customizable Branding

85

Third-Party Integration

85

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

86

Breadth of Features

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Vendor Support

83

Ease of IT Administration

82

Availability and Quality of Training

80

DocuSign Reviews

Karan T.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Paying a little too much for a simple function

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I don't think it has a clear differentiation, I guess this is where trust comes into the factor. I am much more comfortable trusting docusign with my documents than any other brand in this space.

What is your favorite aspect of this product?

The core feature works really well, I have never witnessed or seen any bug in my years of using docusign.

What do you dislike most about this product?

It can get a little too pricey at times, given it's such a simple product - even at the lowest tier - $13 seems a bit much for something as small (but still important) as this. Maybe if they were to offer customised branding at $13 as well, I might change my mind.

What recommendations would you give to someone considering this product?

If you still do things offline, please move to docusign. You will save time and the learning curve is very short too (especially for your recipients who have to sign documents)

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Altruistic

Kayla j.

  • Role: Human Resources
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Dopcusign - Redefining Signatures

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

DocuSign's robust security features and global acceptance.

What is your favorite aspect of this product?

Creating templates for frequently used documents, such as confidentiality agreements, streamlined our document workflow significantly.

What do you dislike most about this product?

Does not link directly with Google Drive or Sharepoint.

What recommendations would you give to someone considering this product?

The secret is to focus on creating your industry-specific templates and workflows.

Pros

  • Continually Improving Product
  • Saves Time
  • Respectful
  • Transparent

Aasish S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

User experience.

What recommendations would you give to someone considering this product?

Very user-friendly and gets the job done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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