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Docusign

DocuSign Insight

Composite Score

7.0 /10

CX Score

7.3 /10

17 Reviews Write a Review

What is DocuSign Insight?

DocuSign Insight (previously Seal Software) and is helping companies solve problems across a wide range of use cases. From strategic M&A initiatives to tactical projects DocuSign Insight provides a faster time to value than manual processes and traditional contract management tools alone.

Company Details

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Awards & Recognition

DocuSign Insight won the following awards in the Contract Discovery and Analytics category

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3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience

2022

2021 Emotional Footprint Champion

2021

DocuSign Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Insight.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

4
Since last award

82 Plan to Renew

4
Since last award

78 Satisfaction of Cost Relative to Value

10
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Insight?

5% Negative

17% Neutral

78% Positive

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Effective Service

Cons

Under Delivered

Feature Ratings

Average 76

Intelligent Contract Discovery

AI Powered Analysis

Intelligent T&C Extraction

Configurable Access Controls

Trainable System

Optical Character Recognition

Custom Search

Smart Filters

Phase Analysis

3rd Party Integration

Intelligent Recommendations

Vendor Capability Ratings

Average 75

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

DocuSign Insight Reviews

Saad Zafar S.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best Software to Save you Time!

Likeliness to Recommend

9 /10

What differentiates DocuSign Insight from other similar products?

I think the ability to integrate new features for digitally signing with so much ease!

What is your favorite aspect of this product?

I like the customizability of the software where we can easily use our digital signatures and that too with so much ease!

What do you dislike most about this product?

I dislike the feature that there a very limited amount of fonts, and increasing them would be really good!

What recommendations would you give to someone considering this product?

Yes I would surely recommend this to other people as KT where I work is using this vastly for the signing of the documents without hesitation. If lack of customization is not an issue for you, this software is for you!

Pros

Reliable
Saves Time
Caring
Appreciates Incumbent Status

Cons

Less Productive

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Slightly Frustrating but overall good

Likeliness to Recommend

7 /10

Pros

Caring
Acts with Integrity
Helps Innovate
Continually Improving Product

How We Deliver

DocuSign Insight

What is DocuSign Insight?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Emotional Footprint Champion

DocuSign Insight Ratings

78 Likeliness to Recommend

4 Since last award

82 Plan to Renew

4 Since last award

78 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love DocuSign Insight?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Contract Discovery Search, discover, and index contracts from CRM, procurement, marketing, HR, ECM, etc., centralize document copies and extract/import to target system(s).

AI Powered Analysis Automate the contract review and clause extraction process to yield insights from unstructured data leveraging ML, NLP, deep learning, latent semantic indexing.

Intelligent T&C Extraction Automated section, clause and term level identification and extraction based on pre-programmed rules.

Configurable Access Controls Role and user based security access controls. ISO 27002 compliant.

Trainable System System learns to extract information unique to the organization’s contracts or defined criteria.

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract text from contract images.

Custom Search Create customer search policies to identify risk and revenue opportunities for a Line of Business (LOB).

Smart Filters Granular control of scope of search based on metadata criteria such as date, source, file type.

Phase Analysis Automated identification of key phrases from the data set, ranked by occurrence.​

3rd Party Integration Ability to access and run search and discovery and extraction across 3rd party systems.

Intelligent Recommendations Identifies risk areas in contract areas vs. standard clause library or custom generated flags.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

DocuSign Insight Reviews

Saad Zafar S.

Best Software to Save you Time!

Likeliness to Recommend

Pros

Cons

Slightly Frustrating but overall good

Likeliness to Recommend

Pros

Title

4
Since last award

4
Since last award

10
Since last award

Feature Ratings

Intelligent Contract Discovery

AI Powered Analysis

Intelligent T&C Extraction

Configurable Access Controls

Trainable System

Optical Character Recognition

Custom Search

Smart Filters

Phase Analysis

3rd Party Integration

Intelligent Recommendations

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement