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Docusign

DocuSign CLM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
DocuSign CLM
8.0 /10

What is DocuSign CLM?

DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees.

Company Details


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Awards & Recognition

DocuSign CLM won the following awards in the Contract Lifecycle Management category

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DocuSign CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign CLM?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 84

E-Signature

91

Contract Approval

87

Contract Authoring

85

OCR Support

85

Reporting Analytics

84

Integration

83

Clause Management

82

Redlining

82

Searchable Repository

81

Obligation Management

81

Workflow

80

Vendor Capability Ratings

Average 82

Ease of Implementation

88

Quality of Features

87

Ease of Data Integration

86

Usability and Intuitiveness

85

Business Value Created

84

Ease of IT Administration

82

Breadth of Features

82

Vendor Support

80

Availability and Quality of Training

80

Ease of Customization

79

Product Strategy and Rate of Improvement

78

DocuSign CLM Reviews

Megan W.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product! Quick and easy! Saves time!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

Very quick and easy. It jumps straight to the signature areas. It's simple for the customers to use.

What is your favorite aspect of this product?

Adopts the signature and initials so the customer can sign with a click

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Highly recommend this product to save time and money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicole S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Simplicity and Convenience to say the least!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

The way it can keep and maintain contract templates in Microsoft Word as well as the ability to produce real contracts using basic word features makes It incredibly unique and universal. It results in a small learning curve for its users and an almost immediate return on your investment. This makes it dominate in competition and comparison.

What is your favorite aspect of this product?

It has a dynamic workflow process that is simple to understand and allows its users the ability to view a pending documents location at all times.

What do you dislike most about this product?

It’s not Outlook user friendly

What recommendations would you give to someone considering this product?

Try it for yourself and see what benefits this product has to offer. No matter how often it is utilized, you’ll be grateful that you have it. Then you will realize just how much that you truly appreciate having it. It is thorough, fast and very convenient. A true asset to any business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sara H.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Efficient and easy to use!

Likeliness to Recommend

10 /10

What differentiates DocuSign CLM from other similar products?

In my experience, DocuSign creates a more private and seamless process in regards to document and contract processing.

What is your favorite aspect of this product?

My favorite aspect is being able to add signatures without an automatic date stamp.

What do you dislike most about this product?

It was a little hard to get used to, but that was because of my own challenges with changes in technology.

What recommendations would you give to someone considering this product?

Just do it! It's worth the money and peace of mind.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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