This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

Google

Dialogflow

7.9 /10

34 Reviews Write a Review

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dialogflow won the following awards in the Chatbots category

Filter By

5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

2% Negative

1% Neutral

97% Positive

Pros

Saves Time
Reliable
Security Protects
Trustworthy

Feature Ratings

Average 83

Knowledgebase

Multi-channel

Natural Language Processing

Scheduled Availability

Application Programming Interface

Learning and Adaptability

Workflow Processing

Voice or Text Input

Personalized Service

Leads Generation

Wayfinding

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Also Featured in...

Conversational AI

Translation missing: en.product_page.ratings.score 8.6

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Alan S.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

David B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

One click, great integration

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

It has everything better than rivals for instance simple programming, excellent support, and learning resources. We are creating and employing chatbots with Dialogflow for both our business and potential customers, and the results are satisfactory. The continuous updates help the user experience to keep getting better.

What is your favorite aspect of this product?

I exclusively use Google Cloud Dialogflow to create WhatsApp chatbots but now we are using it on chatbots for additional platforms, like Facebook Messenger and Instagram. The user interface of Dialogflow is fantastic and is incredibly simple to use and comprehend. To grasp something, I don't need to be an expert; I can quickly comprehend it by experimenting with it.

What do you dislike most about this product?

I didn't like so many things in the tool but one thing that I extremely dislike is how difficult some goods' integration is. Since we people use DialogFlow to create bots, Twilio and Smooch integration should be made simpler.

What recommendations would you give to someone considering this product?

Give this one a try if you're testing out a bot because you can simply combine it with other Google services and you can use either Dialogflow ES or Dialogflow CX without having to purchase the enterprise edition. I was mainly impressed with the beta capabilities of Dialogflow, which are still quite useful and make it simple to create FAQs with just a CSV file.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

joanne c.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Efficient Chatbot Solutions

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow has dedicated the business communications where various chats and live support are established without a problem. More so, the conversations are fully analyzed and results given to succeed the business inquests.

What is your favorite aspect of this product?

Dialogflow has a strong relationship control, which is a suitable way that mend the discussions that people have and the customer services. More so, Dialogflow generates a consistent form of idea sharing, which is robust and more articulate.

What do you dislike most about this product?

Dialogflow increases the chat options which is the solution that increases businesses and other ways that brings customers more close to the business management.

What recommendations would you give to someone considering this product?

Dialogflow has value for various customers requests, where several communications either virtually or other physical are well enhanced. There is precise satisfaction with Dialogflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Conversational AI

Dialogflow Reviews

Alan S.

Likeliness to Recommend

Pros

David B.

One click, great integration

Likeliness to Recommend

Pros

joanne c.

Efficient Chatbot Solutions

Likeliness to Recommend

Pros

Most Popular Dialogflow Comparisons

LiveChat ChatBot

Intercom

Tidio

Drift Conversation Cloud

ManyChat

Laiye Chatbot

Title

1
Since last award

Feature Ratings

Knowledgebase

Multi-channel

Natural Language Processing

Scheduled Availability

Application Programming Interface

Learning and Adaptability

Workflow Processing

Voice or Text Input

Personalized Service

Leads Generation

Wayfinding

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration