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Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

7.9 /10
Category
Dialogflow
7.9 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

87 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

2% Negative
1% Neutral
97% Positive

Pros

  • Saves Time
  • Reliable
  • Security Protects
  • Trustworthy

Feature Ratings

Average 83

Knowledgebase

89

Multi-channel

89

Natural Language Processing

88

Scheduled Availability

87

Application Programming Interface

85

Learning and Adaptability

85

Workflow Processing

84

Voice or Text Input

82

Personalized Service

82

Leads Generation

81

Wayfinding

80

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

86

Ease of Data Integration

86

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

81

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Dialogflow Reviews

Himanshu V.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use and cost friendly.

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

What makes Dialogflow unique in comparison to its closely related products is that it is integrated with the Google Cloud ecosystem, has superior NLP technology built-in to it, and offers seamless integration with other Google services as well as very high scalability. Being multilingual makes it suitable for global applications because it offers support for more than 20 languages. In addition to pre-started agents, there are user-friendly interfaces for the platform and tools for easily deploying on multiple types of platforms.

What is your favorite aspect of this product?

Ease of use alongside strong NLU (natural language understanding) is my favorite thing about Dialogflow. The user-friendly interface facilitates building complicated conversational flows for both tech & non-tech people without much difficulty, while the Google-driven NLU engine guarantees that this bot will comprehend a variety of inputs accurately. This combination makes it suitable for beginners and sufficiently powerful for advanced users.

What do you dislike most about this product?

One of the limitations of using Dialogflow is its reliance on Google-based infrastructure. The service has strong integration with existing Google services, but this becomes an obstacle for some users who want or need other cloud solutions. Additionally, there are users who believe that pricing in respect to enterprise functions is too steep particularly when usage proliferates. This raises issues for projects on a tight budget.

What recommendations would you give to someone considering this product?

Should you be thinking along the lines of Dialogflow, then you can use the free tier in order to check its features and speed up the process by employing templates that have already been developed. Confirm that it fits in your structure especially if you are not working within Google Cloud. It is also important to plan for expansion as your need grows while making good use of multi-lingual capabilities if your target market is on a global scale. Afterward testing and refining the conversation thus finding more advanced features for more lively exchanges will able users upgrade their bots regularly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Avinash G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use in development

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Easy to deploy AI chatbot model and excellent service

What is your favorite aspect of this product?

The chatbot part is fantastic to train ours own model

What do you dislike most about this product?

Nothing to dislike but some pricing factor mat occur otherwise it's okay I'm using it

What recommendations would you give to someone considering this product?

Try it once it's fantastic and easy to use to develop any model or Chatbot

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Harshit A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

One of the Best AI Chatbot Builder Tool!

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

First of all Dialogflow is provided by google thus most trusted secondly it comes with wide range of unique features you'll get nowhere else and at last everything comes with a simple to understand user documentation which makes it easier to use.

What is your favorite aspect of this product?

We can easily customise our Chatbot without much knowledge of programming and coding, it's really easier to setup and update.

What do you dislike most about this product?

Building and deploying of workflows can be sometimes confusing a little which can be improved more by updating documentation regularly and adding video guidelines to it.

What recommendations would you give to someone considering this product?

If you're interested in setting up a personalized Chatbot for your website or any other application, Google's DialogFlow is best place to start. You can easily create a high end Chatbot or any other Conversational ai using this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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